Lead Case Manager (Full Time Nights)

Connections Health Solutions; King of Prussia (PA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401(k) Company Match

PTO 160 hours/yr

Parental leave

Job summary

Connections Health Solutions is seeking a Lead Case Manager in Pennsylvania to coordinate care across walk-in, observation, and CSU units. The role emphasizes clinical documentation, multidisciplinary collaboration, and adherence to regulatory standards to support timely patient stabilization and discharge planning.

The ideal candidate will have a master's degree in behavioral health and experience leading peer guidance, with strong communication and teamwork skills to ensure high-quality,

Qualifications

• Master's degree in Counseling, Social Work, Marriage and Family Therapy, or related behavioral health field.
• Experience providing peer guidance, shift-based lead support, or workflow coordination for clinical or case management staff.
• Working knowledge of federal and state behavioral health or hospital operations and regulatory requirements.
• Must pass background checks and credentialing requirements as required by the role.

Responsibilities

• Coordinate clinical care across walk-in, observation, and CSU units to ensure timely admission assessments and individualized treatment plans.
• Maintain accurate clinical documentation within the medical record and obtain required signatures.
• Collaborate with physicians, nursing, and behavioral health staff to coordinate patient care and discharge planning.
• Provide shift-based workflow guidance and support timely coordination with the interdisciplinary team.
• Engage in supervision, case reviews, and professional development activities.

Skills

Peer guidance

Workflow coordination

Interdisciplinary teamwork

Communication

Education

Master's degree in behavioral health

Job description

We're not just behavioral health people-we're crisis people.

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.

Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we've delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.

Our values shape our decisions, define our culture, and foster continuous learning and growth.

We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.

We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Earn More with Shift Differentials

Maximize your earnings with additional hourly pay:

• +$2/hr -> Monday-Thursday Nights
• +$3/hr -> Friday-Sunday Nights
• +$2/hr -> Saturday-Sunday Days

What You'll Do:

The Lead Case Manager provides direct clinical case management services while serving as a clinical resource and workflowleadwithin thewalk-in,Observation, and CSU units. This positioncoordinatespatient care,facilitatesinterdisciplinary communication,supportstreatment planning and discharge coordination, andensurestimelyand compliant clinical documentation. The Lead Case Manager promotes patient-centered, recovery-oriented care whilesupportingpatient flow, continuity of care, andconsistent application of established clinicalandoperationalstandards.

The Lead Case Managermodelsclinical excellence, collaboration, and professionalism whileserving as a peer resource to supportefficient unit operations and high-quality patient outcomes.

Clinical Care Coordination & Treatment Planning

• Managedailypatient casesacross thewalk-in,Observation,andCSU unitsbyfacilitatingadmissionassessmentsand developing individualized, person-centeredstabilizationortreatment plans designed for brief intervention.
• Complete, review, and obtain signatures for treatment plans with patients and involved parties, ensuring understanding and engagement in the treatment process.
• Gather collateral information from patients, family members, and other involved parties to support comprehensive assessment, treatment planning, and discharge recommendations.
• Coordinate patient care with the interdisciplinary treatment team to ensure services are integrated, patient needs are met, and safety is maintained throughout the episode of care.
• Identify service gaps and facilitate appropriate referrals and discharge planning to ensure continuity of care and successful transition to community-based services.
• Monitor Observation Unit census and available community placement options to support timely patient flow and disposition planning.

Documentation & Compliance

• Maintainaccurate,timely, and complete clinical documentation within the medical record, including assessments,stabilization andtreatment plans, brief interventions, care coordination activities, and discharge planning.
• Obtain required patient signatures and ensure all treatment-related documentation complies with organizational, regulatory, and accreditation standards.

Communication & Team Collaboration

• Provide comprehensive daily shift reports to the Director, ClinicalServicesand oncoming case managersto ensure continuity of patient care and operational awareness.
• Collaborate effectively with physicians, nursing staff, behavioral health professionals, and community partners to coordinate patient care and achieve positive treatment outcomes.
• Participate in individual and group supervision, interdisciplinary case reviews, and team meetings to support quality care and professional development.
• Provide shift-based workflow guidance by communicating patient care needs, prioritizing case management tasks, and supporting timely coordination with the interdisciplinary team.
• Serve as a peer clinical resource to case management staff by sharing information, reinforcing established processes, and supporting consistent application of organizational standards and care coordination practices.
• Share shift observations, workflow barriers, and patient care escalation needs with the Director, Clinical Services and/or appropriate leadership to support coaching, operational awareness, and timely issue resolution.
• Escalate patient care, workflow, or documentation concerns to the Director, Clinical Services and/or appropriate leadership to support timely resolution and continuity of care.

Professional Development

• Participate in ongoing education, in-servicetrainings, and competency-based learning activities tomaintainclinical knowledge and professional effectiveness.
• Demonstrate competency through post-testing, skill observations, and performance evaluations conducted by leadership.

Additional Duties

• Performs additional duties and special projects as assigned in support of departmental operations and patient care.

What You’ll Bring:

• Master's degree in Counseling, Social Work, Marriage and Family Therapy, or a related behavioral health field, and current Pennsylvania licensure in good standing as one of the following:

• Experience providing peer guidance, shift-based lead support, or workflow coordination for clinical or case management staff

• Working knowledge of federal and state behavioral health or hospital operations and regulatory requirements

• Must be able to perform and certify Safe Clinch and Therapeutic Options patient restraint techniques

• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company's exemption process prior to their start date as a condition of employment

• Complete all credentialing requirements within the required time period, including but not limited to obtaining a National Provider Identifier (NPI), Medallion enrollment, Medicare enrollment, and any other necessary credentials as required for the role

• Must pass the following background checks

  • Child Abuse Clearance
  • FBI Criminal Background Check
  • Pennsylvania State Police Criminal Record Check
  • Medical screenings (Physical, TB, Drug test)

It would be great if you had:

• BLS (Basic Life Support) must be obtained within seven days of hire
• Knowledge or the familiarity with the 302 involuntary process
• Experience in multiservice hospital environment with matrix reporting structures

What We Offer:

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
• Company‑paid parental leave available to eligible employees

All employees (Pool, Part-time and Full-time):

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan

#INDPA

EEO Statement

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.

Recruitment Fraud Warning

Connections Health Solutions has been made aware of individuals impersonating our recruiters and issuing fraudulent interview invitations and job offers.

Please note:

• Official communications come only from an email address ending in @connectionshs.com.
• We will never extend an offer without completing our formal interview process.
• We will never ask candidates to pay fees, purchase equipment, or send money as part of the hiring process.

If you receive a suspicious communication claiming to represent Connections Health Solutions, please contact [e-mail] to verify its authenticity before responding.