Lead Case Manager

Union of Pan Asian Communities (UPAC); San Diego (CA); Hybrid; USD 39,000 - 41,000; Full time

Benefits offered by this job

Health plan

Vision coverage

Dental coverage

PTO

Holidays

Hybrid work

403(b) plan

Student loan reimbursement

Job summary

Union of Pan Asian Communities (UPAC) in San Diego seeks a Lead Case Manager for the Alternatives to Incarceration program. The role conducts outreach, supervises peer support, manages cases, provides crisis intervention, and navigates systems for Re-entry Hub participants co-located at McAlister’s Recovery Bridge Center.

Ideal candidates must be registered with the Board of Behavioral Sciences, have at least two years of experience with homelessness and criminal justice-involved clients, and

Qualifications

• Must be registered with the Board of Behavioral Sciences.
• Experience with case management and homeless services preferred.
• Ability to work independently and lead a small team.

Responsibilities

• Provide comprehensive assessment of participant needs for case management.
• Create individualized treatment plans and update regularly.
• Assist clients in accessing services (housing, food, healthcare, legal aid).
• Provide short-term case management at the Re-entry Hub.
• Engage with community partners to accept referrals and link services.
• Work with an interdisciplinary team and attend meetings.
• Utilize Motivational Interviewing, Housing First, Harm Reduction and Trauma-Informed Care.

Skills

Case management

Crisis intervention

Community outreach

Interdisciplinary teamwork

Cultural competence

Trauma-informed care

Motivational Interviewing

Housing First

COACH principles

Driving (valid license)

Education

Board of Behavioral Sciences registration

Job description

Position Title

Lead Case Manager

Program

Alternatives to Incarceration (Re-Entry Hub)

Classification

Non-exempt, Full-time

Salary

$28-$30.16 per hour

Summary and Range of Authority

Under the supervision of the Vice President, the Lead Case Manager conducts outreach, peer support supervision and guidance, case management, crisis intervention, and system navigation for participants accessing services at the Re-entry Hub, co located at McAlister’s Recovery Bridge Center.

Essential Duties and Responsibilities

• Provide comprehensive assessment of participant needs for case management.
• Create individualized treatment plans, and update regularly, based on needs identified on assessments.
• Assist clients in accessing needed services to address safety, health, social and material, such as food, clothing, shelter/housing, financial assessments, legal aid, medical and mental healthcare, job training and employment services.
• Provide short-term case management services to participants at the RBC.
• Engage and outreach with community partners for purpose of accepting referrals and providing support and linkage to services for needs of clients.
• Serve as a member of an interdisciplinary team.
• Participate in and attend staff meetings, trainings and other meetings as assigned.
• Utilize evidence-based practices included, but are not limited to Motivational Interviewing, Housing First, Harm Reduction and Trauma Informed Care.
• Working in partnership with McAlister and other service provides within the RBC.
• Provide culturally competent services. Work well with PEH, clients involved with the criminal justice system, immigrants, refugees, and other culturally diverse participants.
• Complete special projects in a timely manner, and able to maintain strict confidentiality, with regard to, sensitive or proprietary information or materials.
• Provide all documentation compliant to agency, state and county requirements within a timely manner.
• Complete assigned work timely and effectively for the program to meet contracted annual performance goal and objectives.
• Other duties as assigned.
• All the duties and responsibilities shall be delivered in compliance with County of San Diego Office of Homeless Solutions and Public Safety, DHCS State Certification Standards and other relevant regulations.

Required Education, Certifications/Licenses and Language/Cultural Skills

• Must be registered with the Board of Behavioral Sciences (e.g. Associate Marriage and Family Therapist, Associate Professional Clinical Counselor or Associate Clinical Social Worker).

Minimum Experience and Qualifications Required

• Ability to work independently and lead a small team with minimal supervision.
• Ability to establish and maintain supportive relationships with clients from diverse cultural backgrounds.
• Minimum two years of working with participants experiencing homelessness, criminal justice interactions, substance use and mental health symptoms.
• Familiarity with harm reduction, trauma informed care, housing-first and COACH principles.
• Able to communication and navigate relationships with criminal justice system, county elected officials and county employees in a professional and tactful manner.
• Abide by UPAC Code of Conduct and professional code of conduct.
• Must be able to drive (when needed) for business purposes to other program locations in San Diego County. If employee drives his/her personal automobile for UPAC business, employee must have valid California driver’s license and comprehensive automobile insurance coverage, as required by law.

Additional Preferred Education or Qualifications

• Bilingual or bicultural experience preferred in one of the County of San Diego threshold languages (Spanish, Arabic, Chinese (Mandarin), Korean, Persian, Somali, Filipino (Tagalog), Vietnamese).

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Spends approximately 70% of work time sitting and meeting with others or working at a desk and/or computer. Spends approximately 30% of work time standing or walking within the work area or outside the office at meetings and events, also bends, twists, stoops and reaches. Ability to communicate in writing and verbally. Regularly required to sit and talk or hear. Frequently is required to use hands to touch, handle or feel and reach with hands and arms. Occasionally lifts and/or moves up to 25 pounds. Working conditions are normal for an office environment and event venues. The noise level is usually moderate.

UPAC Benefits

Health & Wellness

• Low-cost Aetna HMO health plan ($50 monthly employee premium)
• Employer paid vision, dental, life, AD&D, long-term disability, and Employee Assistance Program (EAP)
• Pet Insurance, voluntary life, critical illness, and accident insurance

Paid Time Off

• Up to160 hours of PTO accrued per year during the first 5 years of employment
• Up to 80 hours of sick leave available per fiscal year
• 13 paid holidays (including two days for New Year’s and Christmas)
• 1 floating holiday per fiscal year
• Bereavement Leave: 5 days off (3 paid)

Workplace Flexibility

• Hybrid work schedule (available for select programs/positions)

Financial Benefits

• 403 (b) retirement plan
• Free access to a financial advisor
• Bilingual pay differential (available for select programs)
• Eligibility for student loan reimbursement (varies by program/position)

Professional Development

• Clinical supervision for registered associates, counselors, and peer support staff
• Partnerships with numerous universities/schools for internship placements