Lead Case Management Specialist

The Salvation Army USA Southern Territory; Houston (TX); On-site; USD 2,755,000 - 3,857,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Paid Time Off and Holiday Pay

Life Insurance

403B Plan

Job summary

The Salvation Army USA Southern Territory in Houston, TX seeks a dedicated case manager to lead a team delivering long-term, structured case management for clients in emergency shelter and transitional housing programs.

You will interview clients, develop comprehensive program plans, mentor staff, advocate for access to services, and ensure compliance with funding requirements while managing workload and reporting.

Qualifications

• Bachelor's degree in Social Work, Behavioral Science, or related field.
• 3–4 years of direct case management experience, with one year supervisory experience preferred.
• Equivalent combination of training and experience accepted.

Responsibilities

• Supervisory responsibilities overseeing case management staff.
• Case management: develop and manage long-term, comprehensive client plans.
• Administrative responsibilities including program compliance and reporting.

Skills

Interviewing

Mentoring

Counseling

Advocacy

Case management

Education

Bachelor's degree in Social Work, Behavioral Science, or related field

Job description

Location: Houston, TX

Position Type: Full-Time (Hourly)

About this opportunity:

Serves as lead worker to case management staff; interviews, accepts, and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in an emergency shelter and established transitional housing programs; understands the uniqueness of the client’s history in order to determine most effective program plans; develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring and counseling sessions with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment; ensures constant compliance with funding requirements.

Key Responsibilities:

• Supervisory Responsibilities (10%)
• Case Management Responsibilities (70%)
• Administrative Responsibilities (20%)

What we are looking for:

• Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field,AND
• Three to four years progressively responsible experience providing direct case management social services including accessing clients’ needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources, with one year supervisory experience preferred, OR
• Any equivalent combination of training and experience providing the required knowledge, skills and abilities

Employee Benefits

• Health, Dental and Vision Insurance
• Paid Time Off and Holiday Pay
• Life Insurance
• 403B Plan

Physical Requirements and Working Conditions:

Ability to meet attendance requirements.Ability to read, write, and communicate the English language effectively.Ability to communicate clearly and effectively both orally and in writing.Ability to think clearly and quickly in order to maintain control of client caseload.Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.

Working Conditions:

Work is usually performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Why Work for Us:

The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army strives to do the “Most Good” for its employees by offering a greater sense of purpose in the work performed, by training and mentoring employees and by offering competitive compensation and benefit plans. Whether employed as a truck driver, administrative support team member or the director of a program, our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good.

Additional Information:

All employees recognize The Salvation Army is a church and agree they will do nothing as an employee of The Salvation Army to undermine its religious mission.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled