Lead Care Manager 1 - ECM

GR8 People, Inc.; San Francisco (CA); On-site; USD 65,000 - 87,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

403(b) Retirement Savings Plan

Flexible Spending Account

Mental Wellness Resources and EAP

Holidays and paid leave

Job summary

On Lok in San Francisco seeks a Lead Care Manager 1 to coordinate health care resources, develop care plans, and educate members within ECM/PACE programs. You will act as clinical advocate and liaison with providers, performing home visits and coordinating care for at‑risk populations.

The role requires a BS in Social Work or related field, 3 years in case management, HIPAA knowledge, strong communication, and proficiency with MS Office and EHR systems; remote and field work possible as part of

Qualifications

• Bachelor's Degree in Social Work, Behavioral Health, or Public Health required.
• 3 years experience in case management and/or social services setting.
• Knowledge and understanding of HIPAA regulations.
• Strong communication skills and ability to engage with members and families.

Responsibilities

• Coordinate health care resources and develop care plans for a panel of members.
• Perform home visits and on-site assessments; update care plans and referrals.
• Serve as a liaison between members, physicians, and community providers.
• Document all member interactions and care plans in the EHR system in a timely manner.
• Participate in team meetings and trainings to support care coordination.

Skills

Communication

Motivational interviewing

Active listening

Independent/field work

HIPAA regulations understanding

Education

Bachelor's Degree in Social Work, Behavioral Health, or Public Health

Tools

MS Office

EHR systems

Job description

On Lok

Dedicated to The Care of Elders:

On Lok is a not-for-profit organization founded in the early 1970s by a group of citizens concerned about the plight of elders and the lack of long term options in the community. On Lok serves as the administrative arm of a group of five affiliated non-profit organizations. Its functions include research and development, human resources, fundraising and management information systems.

We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare.

Join our team of leaders to begin a rewarding career!

POSITION SUMMARY:

On Lok has been a pioneer in delivering programs and services for the elderly, including founding the Program of All-Inclusive Care for the Elderly (PACE). Through On Lok Enhanced Care Management (ECM), On Lok serves the following populations of focus: Adults aged 21 and over at risk of long term care institutionalization, Adult nursing facility residents transitioning to the community, Adults At Risk of Avoidable Hospital or ED Utilization, and at‑risk seniors using coordinated care for OR care management and targeted interventions. The Lead Care Manager 1 will be responsible for coordinating health care resources, providing education, and facilitating access to care for a panel of members. The Lead Care Manager 1 serves as a clinical advocate for members, an active interdisciplinary team member, and a liaison with other health and social service providers in the community. Staff in this role may work with members who have mental health conditions and substance use disorders.

Roles and Responsibilities:

MEMBER PANEL MANAGEMENT & GROWTH

• Manages an assigned panel of member(s) and maintains complete privacy of member personal information and health information.
• Conducts initial and routine home visits and assessments with members in order to develop, implement and update individual care plans and interventions, and makes appropriate timely referrals.
• Performs a minimum weekly on‑site visit to On Lok facilities, based on program or operational requirements.
• Performs a minimum weekly in‑person outreach visit based on member's care plan.
• Outreaches to new candidates and actively participates in the growth of the program.

CARE PLAN DEVELOPMENT & MANAGEMENT

• Identifies comorbidities, hospitalizations, prescriptions, and other factors that could impact the member's health.
• Identifies care plan goals and objectives by working in conjunction with members.
• Oversees and supports the implementation of the member's care plan, connecting with member via phone or in‑person to facilitate engagement, follow‑up, and education/training to address the care plan.

RESOURCE & CARE COORDINATION

• Acts as a liaison and advocates between members, their physicians as appropriate, outside healthcare and social service agencies, and other community providers as needed.
• Collaborates with the healthcare providers to help members meet their goals.
• Connects members to other social services and supports they may need.

DEVELOP MEMBER RELATIONSHIPS (PATIENT ENGAGEMENT) & HEALTHCARE RECORDS MANAGEMENT

• Builds trust with members and their families and/or caregivers by providing support and care.
• Communicates with members about their care plan and engages other care team partners in the discussion when necessary.
• Accurately documents all member interactions, care plans, and relevant information in the electronic health record (EHR) system in a timely and compliant manner.
• Generates member reports as needed.

ADDITIONAL OPERATIONAL RESPONSIBILITIES

• Participates in and contributes to required team meetings, aggregate report meetings, and trainings to support professional development and effective care coordination.
• Other duties as assigned.

QUALIFICATIONS (knowledge, skills, abilities):

• Bachelor's Degree in Social Work, Behavioral Health, or Public Health.
• 3 Years experience working in case management and/or social service setting.
• Minimun 1 year Working with high-risk or vulnerable populations, serving a frail or low-income population.
• Knowledge and understanding of HIPAA regulations.
• Experience in facilitating positive behavioral changes in members.
• Demonstrates excellent oral and written communication skills, including proficiency in motivational interviewing and active listening, while providing consultations via phone, email, video, and in-person as needed.
• Strong computer literacy and working knowledge of MS Office and the ability to learn new software programs. Ability to operate with minimal supervision, demonstrating initiative and independence while working remotely and in the field.
• Demonstrates the ability to communicate, problem solve, and work effectively with people in a multi-disciplinary team environment.
• Ability to think critically, exercise good judgment in challenging situations, and demonstrate self‑motivation and resourcefulness.

n Lok's Employee Benefits include (eligible for any regular position for 20 hr/wk or more):

• Medical, Dental, and Vision coverage
• Retirement Savings Plan 403(b) and Term Life/AD&D Insurance
• Flexible Spending Account, Commuter Benefits, Pet Insurance, and Employee Discount Program
• Mental Wellness Resources and Employee Assistance Program (EAP)
• Holidays (10 per year), vacation time, sick leave, long‑term disability insurance, and additional benefits are available.

Posting Range: USD $47.37/Hr. - $63.16/Hr.

Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime.

Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records.

On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status.

If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Talent ([e-mail]).