Lead Care Manager

MBC Talent Connections; Santa Cruz (CA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Retirement plan

Tech provided

Job summary

MBC Talent Connections is seeking a Lead Care Manager in Santa Cruz, CA to support Medi-Cal members through the Enhanced Care Management program. You will work primarily in members' homes and communities, coordinating healthcare and social services to improve health and stability.

The role requires a HS diploma or equivalent, Medical Assistant diploma or CNA certification, at least 2 years healthcare experience, and a valid driver’s license with insurance.

Qualifications

• Minimum 2 years of professional healthcare experience.
• Must have a valid driver’s license with clean driving record.
• Proficiency with Microsoft Office, email, electronic documentation, and virtual communication platforms.

Responsibilities

• Outreach, assessments, and eligibility reviews for members.
• Develop and maintain individualized care plans.
• Conduct regular home and community visits.
• Coordinate services with providers and community resources.
• Accompany members to appointments and facilitate referrals.
• Document all activity accurately in the EHR.

Skills

Healthcare experience

Field-based work

Microsoft Office

Communication skills

Education

High school diploma

Medical Assistant diploma

CNA certification

Tools

Microsoft Office

Electronic documentation

Email platforms

Telehealth platforms

Job description

Lead Care Manager

Location: Santa Cruz, CA
Salary: $28.00–$35.00/hour

Overview

We seek an experienced Lead Care Manager to support Medi-Cal members through the Enhanced Care Management program. This field-based role requires direct community engagement with individuals facing homelessness, chronic health conditions, behavioral health challenges, and complex barriers to care. You'll work independently in members' homes and throughout the community, coordinating healthcare and social services to improve their health and stability.

Key Responsibilities

• Conduct member outreach, interviews, assessments, and eligibility reviews
• Develop and maintain individualized care plans based on member needs and goals
• Conduct regular face-to-face home and community visits
• Maintain ongoing contact via in-person visits, phone, and telehealth
• Coordinate services with healthcare providers, community organizations, and care partners
• Accompany members to healthcare appointments as needed
• Connect members with community resources (housing, food, transportation, financial assistance, healthcare)
• Track referrals and ensure successful service delivery
• Identify and address safety, behavioral health, and urgent concerns with crisis planning
• Complete accurate, timely documentation in the Electronic Health Record system

Minimum Requirements

• High school diploma or equivalent
• Medical Assistant diploma or Certified Nursing Assistant (CNA) certification
• Minimum 2 years of professional healthcare experience
• Valid driver's license with clean driving record
• Current automobile insurance
• Reliable personal transportation
• Proficiency with Microsoft Office, email, electronic documentation, and virtual communication platforms
• Ability to independently manage a field-based caseload

Preferred Qualifications

• Experience with Enhanced Care Management, CalAIM, Medi-Cal, or related programs
• Background working with vulnerable or underserved populations
• Knowledge of community resources and social determinants of health
• Bilingual English and Spanish fluency

Working Conditions

This position is 90% field-based, requiring extensive travel throughout the assigned county and frequent face-to-face interaction with members. You will work in member residences, healthcare settings, community organizations, and various community locations. The role involves frequent walking, standing, driving, and occasional lifting of supplies up to 20 pounds.

Compensation & Benefits

Salary: $28.00–$35.00/hour (based on experience and qualifications)
Travel: Mileage reimbursement for approved business travel

Benefits Include:

• Medical, dental, and vision insurance options
• Paid vacation and accrued sick time
• Paid company holidays
• Retirement benefits
• Company-provided technology and communication resources

Equal Opportunity

We consider qualified applicants without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, disability, age, veteran status, or any other legally protected status.