Lead Business Solutions Architect (Senior Solutions Lead)

Maximus; Carson City (NV); Remote; USD 180,000 - 200,000; Full time

Benefits offered by this job

Bonus potential

Health insurance

401(k) retirement plan

Paid time off

Wellness program

Tuition reimbursement

Employee discounts

Professional development

Job summary

Maximus Solutions is seeking a Senior Solutions Lead to bridge business strategy and technology, designing enterprise solutions that transform service delivery. You will lead complex initiatives, influence decisions, and shape digital modernization across programs.

This fully remote role requires 7–10 years of experience, a Bachelor's degree, and a proven track record in architecture leadership, with familiarity in CRM, cloud, and API-enabled environments.

Qualifications

• Bachelor's degree required with 7–10 years of relevant experience.
• Experience leading enterprise-scale solution delivery.
• Strong written and verbal communication with executive presence.
• Knowledge of government services delivery models preferred.

Responsibilities

• Lead cross-line-of-business solution development by aligning capabilities and processes.
• Collaborate with Business Development to assess digital threats and opportunities.
• Support the digital strategy and monetization with Digital Solutions.
• Deliver business capability models, value-stream maps, and journey maps.
• Advise executives on technology investments and governance.

Skills

Business architecture

Solution architecture

Executive communication

Enterprise leadership

US government services knowledge

CRM/CCaaS/cloud experience

Education

Bachelor's degree

Tools

CRM systems

Cloud platforms

API integration

CCaaS

Job description

Shape the Future of Maximus Solutions!

Join Maximus as a Senior Solutions Lead, where you'll bridge business strategy and innovative technology to design solutions that drive meaningful outcomes. Lead complex initiatives, influence enterprise-wide decisions, and help transform the way we deliver services.

This is a remote opportunity!

Why Maximus?

• Competitive Compensation - bonus potential
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy UTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities - Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

• Facilitate the development of cross-line-of-business solutions by combining knowledge of business capabilities, value streams, and business processes. Consult with technical subject matter experts to develop technical solutions and advise on options, risks, cost-benefit considerations, and impacts on other business processes and system priorities.
• Work with the Business Development organization to assess competitive threats and opportunities from digital enterprises that fall outside the traditional realm of competition.
• Support the organization’s digital strategy and approach to digital innovation and monetization through close collaboration with the Digital Solutions organization.
• Utilize a toolbox of business architecture deliverables to help business leaders identify and make informed technology investment decisions. Deliverables include, but are not limited to: business-outcome statements, strategy-on-a-page, scenario planning, business capability modeling, value-stream mapping, business process models, ecosystem modeling, customer and user profiling, journey maps, human-centric design, and investment roadmaps.
• Work with business and technology executives to articulate and clarify business and operating models. Use the organization’s existing business and operating model as a starting point for innovation, such as using new technologies to enhance a specific building block.
• Seek opportunities to drive adoption of new technology and to reuse existing technology to enable business capabilities, value streams, and business processes.

Minimum Requirements

'- Bachelor's degree and 7-10 years of relevant experience or equivalent combination of education and experience required.

Program Specific Requirements/Preferences:

• Business architecture or solution architecture work connecting business capabilities, value streams, processes, operating models, user journeys, and technology solutions.
• Ability to work with technical SMEs and business leaders to evaluate options, risks, cost-benefit considerations, integration impacts, enterprise reuse opportunities, and solution governance.
• Enterprise level solution leadership experience with the ability to lead flagship pursuits and address highly complex operational, technical, business, financial, compliance and delivery challenges.
• Strong understanding of U.S. government services delivery models, including Eligibility & Enrollment, Contact Centers, Workforce Services, Medicaid Enterprise Systems and related operational environments.
• Demonstrated ability to make and communicate major solution decisions, resolve competing tradeoffs and provide decision ready recommendations under aggressive timelines.
• Ability to identify organizational capability gaps and define development priorities that strengthen solutioning maturity and readiness for future enterprise-scale pursuits
• Excellent written and verbal communication skills with the executive presence required to represent solutioning leadership in executive reviews and strategic forums.
• CRM, case management, contact center/CCaaS, cloud platforms, data and analytics, workflow automation, digital services, human-centered design, API/integration patterns, identity/access considerations, and vendor-neutral technology recommendations experience highly preferred.

This position is fully remote and will require a home office.

Home office requirements:

Reliable high-speed internet service

Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity

Minimum 5 Mpbs upload speeds

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$180,000

Maximum Salary

$200,000