Lead Building Automation Service Specialist
Siemens Mobility
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Job summary
Siemens is seeking a Lead Building Automation Service Specialist to support our Latham, NY area and Regeneron pharmaceuticals onsite. The role involves managing digitalization efforts, maintenance, and service visits for building automation systems, with emphasis on safety and customer service.
Ideal candidates have 5+ years of hands-on BAS experience, strong open protocol knowledge (BACnet, Modbus, TCP/IP), and the ability to work OT hours, travel within the regional area, and mentor junior
Qualifications
- 5+ years of experience maintaining and diagnosing building automation systems.
- Proficiency with BACnet, Modbus, and TCP/IP networking.
- Ability and willingness to work in a variety of circumstances including ladders, scaffolds, high lift equipment, ducts, crawl spaces, roofs, and basements.
- Verbal and written communication skills in English.
Responsibilities
- Execute digitalization and standard service operations strategies
- Work with Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
- Follow safety requirements as outlined by Siemens and customers
- Successfully complete assigned training as outlined in the training path
- Follow mandatory policies, procedures, and standards
- Develop relationships at all levels within the customer’s organization and exhibit strong customer service skills
- Identify customer needs and make prioritized recommendations for service agreements, upgrades, and escalations
- Coordinate with contractors on job sites and maintain tools and test equipment
- Respond to service calls (emergency and on-site) and perform repairs on all automation system types
- Maintain preventive maintenance schedules and document services performed and generate reports
- Provide instructions to customer personnel regarding proper system operations and training
- Identify and report system discrepancies and potential upgrades, assist in pricing repairs and upgrades
- Perform system checkout and startup on projects and participate in final walks
- Lead and mentor other Service Technicians and identify quote deficiency repairs
- Develop strong working relationships with customers and use Siemens technology
- Work overtime when needed and rotate on-call after about one year
- This role will work onsite at Regeneron pharmaceuticals
Skills
Education
Tools
Job description
521786
09-Sep-2026
Smart Infrastructure
Position Location: This role supports our Latham, NY branch location, which serves customers throughout the greater Albany & Rensselaer, NY area.
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are i mproving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?
Our Smart Buildings help to create efficient, safe , adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.
Our Lead Service Specialists performs assigned tasks on building automation systems. Tasks include service agreement maintenance, projects, and on-call (time and material) service. Responds to emergency service calls as directed during regularly scheduled hours and after hours as needed. Our Lead Service Specialists are the face of Siemens, and your expertise and regular interaction with the customer will help them save energy and money, as well as create a more sustainable future for our environment.
- Execute digitalization and standard service operations strategies
- Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
- Follow safety requirements as outlined by Siemens and customers
- Successfully complete assigned training as outlined in the training path
- Follow mandatory policies, procedures, and standards
- Develop relationships at all levels within the customer’s organization and exhibit strong customer service skills
- Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
- May coordinate with contractors on job sites and maintains tools and test equipment
- Respond to service calls (emergency and on-site) as assigned. Perform repairs as directed on all automation system types and complete service ticket documentation per the policy
- Follow and maintain preventive maintenance schedules and maintain complete and accurate documentation of services performed and generate reports within Siemens tools
- Provide instructions to customer personnel regarding proper system operations and assist with training
- Identify and report system discrepancies, suggest system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement
- Perform system checkout and startup on projects, participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs
- Lead and mentor other Service Technicians and identify quote deficiency repairs
- Develop strong working relationships with internal and external customers, identify needs, and resolve issues, and use Siemens technology and devices
- Work overtime when needed (Compressed schedule performance can be a factor and will require extended hours to meet commitments)
- Work rotational On-Call after approximately one year of employment
- This role will work onsite at Regeneron pharmaceuticals
- 5+ years of experience performing preventive maintenance and diagnostics of building automation systems
- Demonstrated on-the-job experience with:
- Open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking
- Engineering concepts, programming, job start-up and checkout, and troubleshooting
- Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
- Must be able to use hand tools, laptop, email, smartphone, and tablet as well as carrying and moving equipment and tools weighing up to 50 pounds unassisted
- Experience with Microsoft Office (Word, Excel, and Outlook)
- Must be able and willing to work overtime and on-call as needed
- Verbal and written communication skills in English
- Must be 18 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
- High school diploma or state-recognized GED
- Experience installing and servicing electronic control or HVAC equipment; 1+ years
- Demonstrated use of building automation systems, PLCs, HVAC, electrical concepts, and building operations
- Engineering and programming (PLC or BMS) background
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.
# LI-BS1 #Northeast-EREF #VeteranCareers #TransitioningServiceMember #MilitarySpouse
The pay range for this position is $66,259 - $113,587 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this linkAccommodationfor disability form . If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.
This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.
California residents have the right to receive additional notices about theirpersonal information. To learn more, clickhere .
Siemens follows Pay Transparency laws.
Qualified applications with arrest or conviction records will be considered foret employment in accordance with applicable local and state laws.
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this linkAccommodationfor disability form . If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.
Siemens follows Pay Transparency laws.
This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.
California residents have the right to receive additional notices about theirpersonal information. To learn more, clickhere .
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