Lead Branch Sales Associate

Carrier Enterprise; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Assistance Program (EAP)

Tuition Reimbursement & Professional |

Paid Vacation & Sick time

Company Paid Holidays

401(k) Plan with Employer Match

Employee Discount Program

Job summary

Carrier Enterprise in Orlando, FL is seeking a Counter Lead to oversee daily store operations for HVAC products. You will mentor Counter Sales and Warehouse staff, manage inventory, assist with hiring and onboarding, and drive branch performance.

The ideal candidate has 3–5 years in HVAC, strong customer service, and is proficient with Microsoft Office. Forklift certification is preferred. This role offers full-time and part-time options with competitive pay and benefits.

Qualifications

• HVAC industry knowledge or experience.
• Strong customer service and relationship-building skills.
• Proven ability to lead and motivate sales/operational staff.

Responsibilities

• Partner with Branch Sales Manager to lead day-to-day branch operations.
• Mentor Counter Sales and Warehouse Associates; ensure adherence to policies.
• Assist with inventory management and restocking; manage store products.
• Provide solutions to customers and apply technical knowledge as needed.
• Respond to phone calls and branch emails; maintain professional communications.
• Ensure the physical location meets EH&S and operational policies.
• Help meet sales and margin goals; collaborate on pricing and P&L impact.
• Coordinate with internal departments (Credit, Account Managers, Pricing).
• Occasional travel to other locations for training or meetings.

Skills

HVAC knowledge

Sales leadership

Customer service

Forklift certification

Education

High School Diploma or GED

Job description

About Us

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.

About Us

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.

About Us

Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple... to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!

Find out more about CE at www.carrierenterprise.com.

Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).

Counter Lead - HVAC Products | Carrier Enterprise |Orlando

Introduction

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dedicated Counter Lead for our [specific location]. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.

Company Description

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.

Company Website

www.carrierenterprise.com

Job Summary

Counter Leads help oversee the day-to-day operations within a physical store. This role requires mentorship of Counter Sales and Warehouse Associates as well as regular communication with customers. Counter Sales Leads may also be responsible for procuring and managing inventory, participating in the interviewing process and onboarding new staff, and opening and closing the branch location. This position is eligible for performance-based bonuses and incentives.

Essential Duties and Responsibilities

• Partner with Branch Sales Manager to lead the day-to-day operations of the branch


• Provide mentorship to other Counter Sales and Warehouse Associate's to ensure adherence to company policies


• Assist with the inventory of store products including restocking needs


• Provide solutions to customers and technical expertise as needed


• Answer phone calls and respond to branch related emails and other communications


• Ensure physical location is properly maintained including EH&S and operational policies


• Take some ownership of store sales and margin goals and provide insight to help meet sales and margin goals; work with Branch Sales Manager on the sales & margin components that impact the P&L.


• Collaborate with internal departments that impact sales and profitability (i.e Credit, Account Managers, Pricing, etc. )


• This role may require occasional travel to various locations for training sessions, professional development opportunities, meetings, or other work-related activities. Candidates should be prepared to travel, with advance notice provided whenever possible or as it relates to their specific role.

Qualifications

• Ability to work well in a fast-paced retail store environment.


• At least 3-5 years of HVAC or similar industry knowledge/experience preferred.


• Computer skills are essential; proficiency with Microsoft applications.


• Heightened focus on providing excellent customer service.


• Must be sales-driven with the ability to lead and motivate sales and operational staff.


• Prior Forklift certification preferred.

Requirements

• High School Diploma or GED equivalent; Associate's Degree in business, marketing, or related field preferred.


• 1-3 years of proven and successful experience as a sales associate.


• Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales.

Benefits

• Health Insurance


• Health Savings Account


• Dental Insurance


• Vision Insurance


• Life Insurance


• Disability Insurance (Short-term and Long-term)


• Employee Assistance Program (EAP)


• Tuition Reimbursement & Professional Development


• Paid Vacation & Sick time


• Company Paid Holiday's


• 401(k) Plan with Employer Match


• Employee Discount Program

Full-time and part-time positions are available.

Equal Opportunity Statement

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.