Lead Behavioral Technician, Child Crisis

MONARCH; Concord (NC); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Monarch Healthcare in North Carolina is seeking a Lead Behavioral Technician, Child Crisis to lead Behavioral Technicians, ensure efficient processes, and deliver high-quality care in a therapeutic crisis environment for children and families.

You will coach staff, manage scheduling, ensure safety and confidentiality, and participate in meetings while maintaining licensure and compliance requirements.

Qualifications

• Experience in crisis management settings providing crisis response.
• Experience with children/youth/adolescents in crisis settings.
• Experience working in behavioral health.

Responsibilities

• Communicates with shift leadership to address staffing issues and propose solutions.
• Manage staff, including scheduling to ensure shifts are properly covered and DHSR compliant.
• Coach new and existing Behavioral Health Technicians through rounding sessions and training.
• Provide safe, confidential, and dignified care in a therapeutic environment.
• Conduct crisis intervention, vital signs, and observation to maintain a recovery-conducive environment.
• Collaborate with clients, families, and team members to ensure safe and supportive crisis stabilization.
• Coordinate skill-building activities for care, treatment, and training of individuals.
• Attend meetings and trainings, maintain licensure and certifications.
• Follow agency policies and state/federal regulations; comply with emergency procedures.
• Participate in on-call duties as needed; travel may be required.

Skills

Crisis management

Behavioral health

Staff leadership

Education

High School Diploma

Job description

Scheduled Weekly Hours:

37.5

Schedule

Week 1: Monday, Thursday & Friday (7pm-7am)
Week 2: Thursday, Saturday & Sunday (7pm-7am)

Pay Range Minimum:

$20.00

Education We’re Looking for:

High School Diploma (Required)

Experience We’re Looking For:

• Experience in a crisis management setting or service during which the individual provided crisis response| 1 Year| Required
• Experience with children/youth/adolescents in a Crisis setting| 1 Year| Required
• Experience working in Behavioral Health| 1 Year| Required

Job Description Summary:

The primary responsibility of the Lead Behavioral Technician, Child Crisis is to function as a leader among the Behavioral Technicians, ensuring processes are efficient and effective, ensuring excellent communication flows freely, and demonstrating superior care at all times by providing direct care to individuals and families who receive services through Monarch’s Crisis & Urgent Care Services supporting children in a therapeutic environment.

What You’ll Do:

• Communicates with shift leadership and local leadership where process or staffing issues, participate in problem-solving and proposing possible solutions to issues and ensures all processes are supportive of superior quality care.

• Manage staff (e.g., hiring, development, performance, terminating, etc.), to ensure utilization of positions assigned to best meet the needs of the individuals served including assisting in staff scheduling to ensure all shifts are properly covered and in ratio with DHSR compliance and acuity needs.

• Serve as a coach for new and existing Behavioral Health Technicians through Rounding sessions, training new behavioral technicians in process and patient care expectations

• Provide care to individuals receiving services in a manner that ensures safety, client rights, confidentiality, dignity, and therapeutic environment.

• Conduct functions that contribute to the effectiveness and safety of the unit including crisis intervention, taking vital signs, observation of individuals receiving services. This also includes ensuring the environment is conducive to recovery.

• Work with clients and families along with other team members to ensure crisis stabilization unit provides individuals receiving services with a safe and supportive environment consistent with recovery concepts and person-centered and treatment planning.

• Coordinate and/or implement skill level activities involving the care, treatment, and training of individuals receiving crisis services.

• Attend and actively participate in meetings and training as required. Maintain current licensure and certification in all agency, state and federal training requirements.

• Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.

• Demonstrate knowledge of emergency procedures and assist in crisis situations.

• Participate in on call as needed.

• Complete all other relevant responsibilities as assigned by the supervisor. Driving and travel may be required.

Benefits:

We offer a competitive and flexible total rewards package designed to support the diverse needs of our team members. In addition to base compensation, eligible employees have access to a range of customizable benefits and perks, which may include comprehensive health coverage, retirement plans, professional development support, and more. Specific offerings are tailored to the role, employment type, and location. We look forward to discussing the details of your personalized compensation and benefits package—and what matters most to you—during the interview process.

Make a Difference in Someone’s Life!

At Monarch Healthcare, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch Healthcare

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch Healthcare. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch Healthcare will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Monarch Healthcare is an Equal Opportunity Employer

Monarch Healthcare offers opportunities as diverse as the people we support and the communities we serve. Monarch Healthcare is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.

Monarch Healthcare does not accept paper applications.Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch Healthcare job search or selection process, should contact [e-mail] or call [phone].

This job description in no way implies that these are the only duties and responsibilities to be performed.You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.This job description is subject to revision at the discretion of Monarch Healthcare.

Department:

BH - Para Professional