Lead Auditor and Technical Product Trainer

Baker Hughes; Austin (TX); On-site; USD 95,000 - 135,000; Full time

Job summary

Baker Hughes is seeking a Lead Auditor and Technical Product Trainer in Austin, TX to deliver hands-on and classroom training for global channel partners, employees and customers. The role includes conducting audits of channel partners and providing product and quality system support, with a strong emphasis on adult learning principles and EHS compliance.

The successful candidate will collaborate with Engineering and Product Line experts, develop training materials, and support continuous

Qualifications

• Bachelor's degree or equivalent experience in a technical field.
• Minimum 5 years of experience in training or auditing in process/quality environments.
• Experience with Flow Control & Safety Solutions is a plus.
• Strong written and verbal communication skills in English.

Responsibilities

• Deliver technical hands-on and classroom training for partners, employees and customers globally.
• Perform channel partner and customer audits in accordance with SOPs.
• Develop and maintain training materials and documentation.
• Support continuous improvement of training programs through feedback analysis.
• Ensure compliance with EHS and integrity policies while training.

Skills

Training delivery

Auditing

Quality systems

Customer service

English communication

Education

Bachelor's Degree in Engineering or related field

Tools

MS Office

Job description

Lead Auditor and Technical Product Trainer

Do you enjoy delivering technical training and conducting audits to ensure product quality and operational excellence across global channel partners?

Would you like to enhance competency and compliance by training diverse stakeholders and supporting continuous improvement across Flow Control & Safety Solutions products?

Join our team!

Baker Hughes is the leading energy technology company, delivering across the energy value chain through market‑leading business segments. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward—making it safer, cleaner and more efficient for people and the planet.

Partner with the best

The Lead Auditor and Technical Product Trainer will develop and deliver programs to train and ensure competency of channel personnel, Baker Hughes employees, and customers (end users) on the assembly, testing and servicing of Flow Control & Safety Solutions products. They will also conduct required audits of channel partners globally and provide product and quality system support to the channel partner.

Responsibilities

• Delivering technical hands‑on and classroom training courses for channel partners, Baker Hughes employees and customers (end users) in the assigned regions.
• Helping to improve training standards in close cooperation with the Global Training team and interfacing with subject‑matter experts in Engineering and Product Line.
• Supporting the creation and maintenance of training materials and documentation.
• Supporting the continuous improvement process of training offerings by evaluating the feedback from training participants with standardized feedback procedures.
• Creating a positive and constructive learning environment by acting as a technical product expert and applying up‑to‑date adult learning principles.
• Focusing on understanding of and compliance with all applicable EHS (Environmental, Health and Safety) and integrity policies.
• Providing customer service to training guests and interacting with customers from diverse backgrounds and cultures.
• Following up with students to close technical questions that arise during training classes.
• Supporting other global improvement initiatives supporting Engineering and Product Line.
• Conducting channel partner and customer audits in accordance with the Valves Channel Partner Audit SOP.
• Supporting VLM Implementation at the Channel Partners.
• Helping to improve the global audit process in close coordination with the Global Audit team and interfacing with subject‑matter experts in Engineering and Product Line.

Fuel your passion

To be successful in this role you will:

• Have a Bachelor’s Degree from an accredited college or university (or high school diploma / GED with a minimum of 5 years of experience in repair or installation of Flow Control & Safety Solutions products).
• Have a minimum of 5 years of experience with one or more of either Consolidated, Masoneilan, Becker or Mooney Products.

Eligibility Requirements

• Have the ability and willingness to travel both domestically and internationally up to 75% of the time.
• Have the ability and willingness to possess and maintain a valid driver’s license.

Desired Characteristics

• Have experience in the field of adult education or providing technical training.
• Have previous service experience involving multiple Flow Control & Safety Solutions product lines.
• Have experience in conducting quality system audits.
• Have knowledge of appropriate Industry Technical Regulations and Standards; ASME, API, PED.
• Have the ability to clearly explain complex technical processes in an understandable way.
• Have excellent presentation skills.
• Have excellent communication skills, both verbal and written, in English language.
• Have proficiency in Microsoft Office (Word, Outlook, Excel, Power Point).
• Have demonstrated ability to develop credibility with customers and exceptionally strong customer service mindset.
• Have the ability to work in a team and manage projects / stay focused on results by managing timelines, cost and major deliverables.
• Have the ability to prioritize and plan activities, use time efficiently and complete administrative tasks correctly and on time.
• Have additional foreign language fluency.
• Have international experience with the ability to work with a variety of cultures.

Work in a way that works for you

• Be ready to spend up to 75% of working time travelling on jobs as required by business – while not travelling, work will be remote.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well‑being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work‑life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and disability programs.
• Tailored financial programs.
• Additional elected or voluntary benefits.

This position requires current work authorization in the country of employment. The employer is unable to provide or continue work authorization sponsorship for this role.

You will be eligible to participate in company‑sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

The Baker Hughes internal title for this role is: Services Senior Specialist - Education Services

About Us

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward—making it safer, cleaner and more efficient for people and the planet.

Join Us

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.