Lead Audio Visual Field Technician

EOS IT Solutions; Washington (District of Columbia); On-site; USD 75,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled AV Team Leader to oversee installations and configurations of advanced AV systems. This role involves leading a team of technicians, ensuring high-quality service delivery, and maintaining customer satisfaction through effective communication and problem-solving. With a focus on technical excellence and a commitment to innovation, this position offers an exciting opportunity to work with cutting-edge technology in a dynamic environment. If you thrive under pressure and enjoy tackling complex challenges, this role is perfect for you.

Qualifications

• Experience leading AV Technician teams and managing installations.
• Strong technical skills in configuring and programming AV equipment.

Responsibilities

• Lead installation and maintenance of AV/TelePresence products.
• Supervise AV Technicians and ensure optimal technology performance.

Skills

Team Leadership

AV/VC Integration

Technical Problem Solving

Customer Interaction

Time Management

Critical Thinking

Flexibility and Adaptability

Tools

Crestron

AMX

Extron

BIAMP

QSC

POLYCOM

Cisco

Polycom

Job description

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

THIS POSITION REQUIRES UP TO 70% TRAVEL.

WHAT YOU’LL DO:

• Lead the Installation and de-installation of AV/TelePresence products
• Lead a team of AV Technicians on installation projects
• Configuration of endpoints and infrastructure
• Preparation of room audits ensuring technology can work at optimum level
• Perform preventative maintenance to ensure equipment and room is ready for use
• Identify defective/failed equipment and provide solutions
• Complete Post Installation Assessments
• Perform on site User Acceptance testing
• Install software upgrades
• Act as a point of escalation for technical issues and provide solutions for ongoing faults
• Work as part of the EOS team providing AV solutions and services on site interfacing with the designated client in line with the customer requirements and service level agreement
• Communicate with management team throughout the day, as it relates to assignments
• Project reporting and updating
• Document and report hardware failures and manage Break/Fix and RMA requests as needed
• Supervise, instruct and help with rack building processes
• Travel to customer sites nationally as required

WHAT YOU NEED TO SUCCEED:

• Experience leading teams of AV Technicians or Engineers
• Experience Terminating, Configuring and Programming at least one of the following types of equipment: Extron, Cisco, Crestron and/or AMX
• Ability to read and understand plans to ensure everything is done correctly and perform any additional configuration that is required
• Similar experience working on AV/ VC integrations
• Agile and exhibit a strong sense of urgency
• Responsive, efficient, have excellent customer interaction, and exhibit a high level of professionalism
• Intrigued by complex tech problems and welcoming challenges
• Comfortable working in a fast-paced, demanding environment, under immense pressure
• Engaged in the process of technical development
• Eligible, willing and able to work and travel globally when required
• Responsible and reliable, capable of working alone as well as part of a team
• Good organization and time management skills with proven ability to manage multiple priorities
• Good written and verbal communication skills
• Critical thinking and problem solving ability
• Flexible and adaptable to change and hours of work, to meet the needs of the customer
• Motivated team player

TECHNICAL SKILLS:

• Control (Crestron, AMX, Extron)
• Audio (BIAMP, QSC, POLYCOM)
• Video (Cisco, Polycom)

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

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Pay Range $75,000 — $100,000 USD