Lead Audio Visual Field Technician

EOS IT Solutions; California; On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Lead AV Field Technician to guide a team in delivering cutting-edge AV solutions. This role involves leading installation projects, ensuring optimal technology performance, and maintaining high standards of customer service. The ideal candidate will thrive in a fast-paced environment, exhibiting strong leadership and problem-solving skills while managing multiple priorities. Join a company committed to innovation and excellence, where your contributions will significantly impact client satisfaction and operational success.

Qualifications

• Experience leading teams of AV Technicians or Engineers.
• Proficient in configuring and programming AV equipment.

Responsibilities

• Lead installation and de-installation of AV/Telepresence products.
• Perform preventative maintenance and user acceptance testing.
• Document hardware failures and manage Break/Fix requests.

Skills

Team Leadership

AV/VC Integrations

Customer Interaction

Problem Solving

Time Management

Tools

Extron

Cisco

Crestron

AMX

BIAMP

QSC

POLYCOM

Polycom

Job description

OUR COMPANY:

EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees.

We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

As a Lead AV Field Technician, you will be leading a team of AV Technicians on Installation Projects. Working as part of the EOS team providing AV solutions and services on site interfacing with the designated client in line with the customer requirements and service level agreement.

KEY RESPONSIBILITIES:

1. Lead the Installation and de-installation of AV/Telepresence products.
2. Configuration of endpoints and infrastructure.
3. Preparation of room audits ensuring technology can work at optimum level.
4. Perform preventative maintenance to ensure equipment and room is ready for use.
5. Responsible for identifying defective/failed equipment and providing solutions.
6. Completion of Post Installation Assessments.
7. Perform on site User Acceptance testing.
8. Install software upgrades.
9. Act as a point of escalation for technical issues and provide solutions for ongoing faults.
10. Communicates with management team throughout the day, as it relates to assignments.
11. Project reporting and updating.
12. Document and report hardware failures; also manages Break/Fix and RMA requests as needed.
13. Supervise, instruct and help with rack building processes.
14. Travel to customer sites nationally as required.

ESSENTIAL CRITERIA:

1. Must have experience leading teams of AV Technicians or Engineers.
2. Experience Terminating, Configuring and Programming at least one of the following types of equipment: Extron, Cisco, Crestron and/or AMX.
3. Must be able to read and understand plans to ensure everything is done correctly and then do any additional configuration that is required.
4. Must have similar experience working on AV/VC integrations.
5. Must be agile, and exhibit a strong sense of urgency.
6. Must be responsive, efficient, have excellent customer interaction, and exhibit a high level of professionalism.
7. The ideal candidate will not find difficult tech problems deterring or frustrating, but intriguing and will welcome the challenge.
8. Must be comfortable working in a fast-paced, demanding environment, under immense pressure. The pace requires independent and confident thinking, self-motivation and determination.
9. Must be engaged in the process of technical development.
10. Be eligible, willing and able to work and travel globally when required.
11. Responsible and reliable, capable of working alone as well as part of a team.
12. Good organization and time management skills with proven ability to manage multiple priorities.
13. Good written and verbal communication skills.
14. Must have critical thinking and problem solving ability.
15. Be flexible and adaptable to change and hours of work, to meet the needs of the customer.
16. Be a motivated team player.

DESIRABLE CRITERIA:

1. Control (Crestron, AMX, Extron).
2. Audio (BIAMP, QSC, POLYCOM).
3. Video (Cisco, Polycom).

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factor.

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Pay Range $80,000 — $100,000 USD