Lead Associate - Private Client Group

Empower Retirement; Greenwood Village (CO); Hybrid; USD 79,000 - 112,000; Full time

Benefits offered by this job

Medical insurance

401(k) matching

Tuition reimbursement

Casual environment

Paid time off

Volunteer time

Job summary

Empower Retirement in Greenwood Village, CO, is seeking a Lead Associate Private Client to act as a knowledge leader within the Private Client Group Relationship Management team. You'll train and support associates, ensure compliant and high-quality client interactions, and strengthen advisor capability across Wealth Management.

In this role you will oversee onboarding, manage escalated calls with cross-functional teams, conduct supervisory reviews, and guide colleagues toward consistent service

Qualifications

• FINRA Series 7, 24, 63, and 65/66 registrations required.
• FINRA fingerprinting required.
• 3–5 years of experience in financial services, including wealth management.
• Bachelor's degree in Business or Finance or equivalent.

Responsibilities

• Assist with onboarding and training new hires for compliant client experiences.
• Handle complex client calls and coordinate with Supervisory Managers and cross-functional teams.
• Serve as Principal on staff and complete Best Interest Profile supervisory reviews and other required supervisory functions.
• Conduct fraud verification processes and required second-level reviews in accordance with policy.
• Address client account questions and concerns in accordance with FINRA and SEC guidelines.
• Conduct call monitoring and monthly call reviews to ensure service excellence and regulatory adherence.
• Provide ongoing coaching to associates and advisors to strengthen wealth management conversations.
• Identify trends from escalations, quality reviews, and exceptions; recommend process and training improvements.
• Develop and maintain job aids, training materials, and team communications in partnership with leadership.
• Act as a subject matter expert for the team and provide ongoing guidance and support.
• Complete outbound calls as required by business needs.

Skills

FINRA Series 7/24/63/65/66

FINRA fingerprinting

Financial services experience

Wealth management knowledge

Coaching others

Strong PC skills

Education

Bachelor's degree

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

As a Lead Associate Private Client (PC), you will serve as a knowledge leader across thePrivate Client Group Relationship Management team, supporting both Empower's Personal Strategy and Premier/Brokerage clients.

You will provide training, guidance, and real-time support to ensure client interactions are compliant, efficient, and aligned with Empower's culture, vision, values, and operating principles.

You will help curate an experience where every client feels like they are our only client by strengthening advisor capability, resolving complex issues with care and precision, and reinforcing a consistent standard of service excellence.

What You Will Do

• Assist with onboarding and training new hires to ensure efficient, compliant procedures and high-quality client experiences
• Handle complex and escalated client calls, including research, coordination, and timely resolution in partnership with Supervisory Managers and cross-functional teams
• Serve as a Principal on staff and complete Best Interest Profile supervisory reviews and other required supervisory functions
• Conduct fraud verification processes and required second-level reviews in accordance with policy
• Address client account questions and concerns in accordance with FINRA and SEC guidelines
• Conduct call monitoring and monthly call reviews to ensure service excellence and regulatory adherence
• Provide ongoing coaching to associates and advisors to strengthen wealth management conversations
• Identify trends from escalations, quality reviews, and exceptions; recommend process and training improvements
• Develop and maintain job aids, training materials, and team communications in partnership with leadership
• Act as a subject matter expert for the team and provide ongoing guidance and support
• Complete outbound calls as required by business needs

What You Will Bring

• FINRA Series 7, 24, 63, and 65/66 registrations required
• FINRA fingerprinting required
• Minimum 3-5 years of experience in financial services, including wealth management, brokerage, or trading support
• Deep knowledge of brokerage, trading, retirement plan regulations, and wealth management strategies
• Demonstrated ability to handle complex and escalated client issues
• Proven ability to coach and train associates
• Strong PC skills and ability to quickly learn internal systems
• Independent, proactive, and solutions-oriented work ethic
• Bachelor's degree required; Business or Finance preferred, or equivalent experience in financial services

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time - 16 hours per calendar year
• Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

$79,400.00 - $112,175.00

Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer * Drug-free workplace

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.