Lead Associate, Amazon Now

Amazon; Des Moines (IA); On-site; USD 21,000 - 29,000; Full time

Job summary

Amazon Inc. is seeking a Lead Associate to join our fast-paced operations near Des Moines. You’ll help lead a team at the core of our delivery operation, focusing on customer-centric service and efficient workflows across sites within 10 miles of the primary Operations site.

Ideal candidates show strong attention to detail, can prioritize tasks, and are eager to learn and delight customers. The role involves a lot of movement, safety considerations, and occasional training responsibilities as

Qualifications

• Must be at least 18 years old and authorized to work in the United States.
• Able to lift up to 49 pounds, stand/walk up to 12 hours, and frequently push, pull, squat, bend, and reach.
• Available to work a flexible schedule including weekends, nights, and/or holidays.
• On site for the entirety of the shift.

Responsibilities

• Support, motivate, and model desired behavior for the rest of the team
• Manage operational processes, safety, quality, performance, and delivery promises following guidance
• Maintain a clean, sanitary, safe, and organized workspace
• Provide ongoing training in system and equipment knowledge, quality training, and general operations
• Provide feedback on processes and serve as escalation point for issue resolution and staffing needs
• Maintain a key to the site and open/close following procedures
• Handle a wide assortment of products including produce, meat, seafood, and alcohol
• Receive truck deliveries
• Collaborate with associates and delivery partners for smooth operations and customer service
• Participate in associate onboarding as required
• Ensure consistent product workflow processes and guide associates in receiving, stocking, replenishing, and delivery prep
• Perform front-line duties when necessary
• Contribute to continuous improvement of customer experience and operations
• Utilize inventory management systems to scan, process, and count product
• Perform additional duties as assigned

Skills

Attention to detail

Prioritization

Willingness to learn

Customer-obsession

Job description

This role requires open availability seven days a week, and flexibility to work at various sites within 10 miles of the primary Operations site in the Des Moines metro area (as needed).

Join our dedicated team and contribute to a dynamic culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. As a Lead Associate, you’ll be at the core of our fastest delivery operation, enhancing customer shopping experience. The ideal candidate possesses strong attention to detail, efficiently prioritizes tasks, demonstrates a willingness to learn, and maintains a commitment to delighting our customers.

What it’s like at our site(s):

• 1. Safety. Your safety is important to us, so we provide safe working conditions.
• 2. Surroundings. You'll be working in retail warehouse environment with various equipment– shopping carts, pallet jacks, stock dollies, and a variety of products, including food and alcoholic beverages. You'll also interact with our digital shopping technology.
• 3. Activity. Work involves frequent movement between different areas, standing while conducting most tasks, and some lifting. You may need to reach into coolers or freezers.
• 4. Noise level. Sound levels are minimal, what one would expect in a retail warehouse environment.
• 5. Dress code. Relaxed, with a few rules to follow for safety. Comfortable, slip-resistant, closed-toe shoes are also required for safety. Additional protective and visibility gear may be required.
• 6. New site opening: If you’re applying to a site that hasn’t opened yet, you’ll help prepare the team for its first customer orders. This may include tasks like setting up shelving and unloading product deliveries. You’ll also have an extended training and onboarding period, which may be at a nearby Amazon site.

Key job responsibilities

• Support, motivate, and model desired behavior for the rest of the team
• Manage operational processes, safety, quality, performance, and customer delivery promises following the Regional Area Manager guidance, and act as their main support at your assigned site
• Maintain a clean, sanitary, safe, and organized workspace
• Provide ongoing training in areas including system and equipment knowledge, quality training, general operations, and assist Regional Area Manager in identifying training needs
• Provide feedback on processes and standards, serving as the escalation point to assist associates and peers in solving issues where appropriate, training, deploying labor, and ensuring the team takes required breaks and lunches
• Maintain a key to the site, and open and close following the proper procedures.
• Handle a wide assortment of products including produce, meat, seafood, and alcoholic beverages
• Receive truck deliveries
• Collaborate with both associates and delivery partners to ensure smooth operations and excellent customer service
• Participate in associate onboarding as required
• Ensure consistent execution of product workflow processes, guiding associates as needed including receiving, stocking, replenishing product, and preparing for delivery
• Perform front-line duties whenever necessary
• Contribute to continuous improvement of customer experience and operations by participating in the development of best practices and continuous product knowledge
• Utilize inventory management systems to scan, process, and count product
• Perform additional duties as assigned

You’ll also need to be:

• At least 18 years old, and authorized to work in the United States
• Able to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Able to use carts, dollies, hand trucks, and other gear to move items around
• Able to go up and down stairs (where applicable)
• Available to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• On site for the entirety of your shift