Lead Associate

Amazon; River Grove (IL); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

EAP, Mental Health Support

401(k) matching

Performance bonuses

Job summary

Amazon is hiring for a position in River Grove, Illinois, focusing on supporting the team and managing operational processes. You will help train associates, ensure safety and cleanliness, and maintain effective product handling.

This role requires you to lift items, stand for long shifts, and work a flexible schedule, including weekends and holidays. Starting pay is $25.00 per hour with additional benefits starting Day 1 of employment.

Qualifications

• 1+ years of experience with Microsoft Office products.
• Ability to work 40 hours/week and overtime as required.
• Must lift up to 49 pounds and stand/walk for long shifts.

Responsibilities

• Support and motivate the team, managing operational processes.
• Ensure a clean and safe workspace.
• Provide training and feedback to team members.

Skills

Microsoft Office products and applications experience

Strong verbal communication

Customer service skills

Education

High school or equivalent

Job description

Key Job Responsibilities

• Support, motivate, and model desired behavior for the rest of the team
• Manage operational processes, safety, quality, performance, and customer delivery promises following the Regional Area Manager guidance, and act as their main support at your assigned site
• Maintain a clean, sanitary, safe, and organized workspace
• Provide ongoing training in areas including system and equipment knowledge, quality training, general operations, and assist Regional Area Manager in identifying training needs
• Provide feedback on processes and standards, serving as the escalation point to assist associates and peers in solving issues where appropriate, training, deploying labor, and ensuring the team takes required breaks and lunches
• Maintain a key to the site, and open and close following the proper procedures
• Handle a wide assortment of products including produce, meat, seafood, and alcoholic beverages
• Receive truck deliveries
• Collaborate with both associates and delivery partners to ensure smooth operations and excellent customer service
• Participate in associate onboarding as required
• Ensure consistent execution of product workflow processes, guiding associates as needed including receiving, stocking, replenishing product, and preparing for delivery
• Perform front-line duties whenever necessary
• Contribute to continuous improvement of customer experience and operations by participating in the development of best practices and continuous product knowledge
• Utilize inventory management systems to scan, process, and count product
• Perform additional duties as assigned

You’ll also need to be:

• At least 18 years old, and authorized to work in the United States
• Able to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Able to use carts, dollies, hand trucks, and other gear to move items around
• Able to go up and down stairs (where applicable)
• Available to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• On site for the entirety of your shift

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience
• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required

Preferred Qualifications

• 2+ years of production, warehouse or other leadership, or 1+ years of Amazon experience
• Experience managing inventory in a retail or distribution setting
• Prior experience in training others
• Strong verbal communication and customer service skills
• Previous experience in providing peer-to-peer feedback
• Demonstrated success in problem solving and delivering results

Benefits & Compensation

The starting pay for this position is $25.00 per hour, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

Location: USA, IL, River Grove.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.