Lead Appliance Repair Technician

Mr. Appliance Corp.; Chicago (IL); On-site; USD 35,817 - 45,460; Full time

Benefits offered by this job

Company vehicle

iPad provided

Health, Dental, and Vision benefits

Paid Time Off

Job summary

A leading home appliance service provider in Chicago is seeking a Lead Appliance Repair Technician to diagnose and repair various appliances. The ideal candidate values exceptional customer service, enjoys troubleshooting, and works efficiently. Competitive compensation ranging from $26.00 to $33.00 per hour, along with bonuses and health benefits, is offered. Join a supportive team environment with no nights or weekends required.

Qualifications

• Clear communication with customers to explain services needed.
• Previous experience of one year or more in appliance repair is a plus.
• Valid driver’s license and clean driving record.

Responsibilities

• Diagnose and repair issues with home appliances.
• Provide accurate cost estimates for repairs.
• Manage parts ordering and ensure efficient material use.

Skills

Exceptional Customer Service

Problem Solving

Quality of Work

Efficiency

Punctuality and Reliability

Attention to Detail

Ongoing Learning

Education

High school diploma or equivalent

Tools

iPad

Job description

Overview

Job Announcement: Lead Appliance Repair Technician

Do you get excited by the challenge of figuring out how things work? Do you love troubleshooting and fixing what’s broken? Would you like to play a key role in improving the home lives of families in your community?

If so, we want you on our team! Mr. Appliance of West Loop is looking for a Lead Appliance Repair Technician. Apply today!

Why Join Us

• Work-Life Balance: Enjoy working with a team you’ll actually like, having fun on the job, and protecting your free time. No nights or weekends required!
• Ongoing Training: We provide the training you need to succeed and grow in your career.

Responsibilities

Your Responsibilities as a Lead Appliance Repair Technician:

• Diagnose and Repair: Identify and fix issues with home appliances and equipment.
• Provide Estimates: Offer accurate cost estimates for repairs.
• Customer Communication: Clearly explain the services needed to customers.
• Manage Parts: Order parts and ensure efficient use of company materials.
• Collect Payments: Handle payment collection for completed work.

Qualifications

What You Need to Succeed:

• Exceptional Customer Service: You are the face of the company, delivering a great customer experience with empathy and professionalism.
• Problem Solving: Transition smoothly from diagnosis to solution, helping customers understand what needs to be done to resolve their issues quickly.
• Quality of Work: Use critical thinking skills to ensure the job is done right the first time, leading to customer satisfaction.
• Efficiency: Be efficient with your time and repair speed to meet all customer needs for the day.
• Punctuality and Reliability: Be available and on time, as customers eagerly await your help.
• Attention to Detail: Maintain a clean and organized work vehicle and ensure accurate completion of customer information and reports.
• Ongoing Learning: Stay updated on new appliances and features, taking advantage of training opportunities to expand your knowledge and skills.

Job Requirements

• Education: High school diploma or equivalent.
• Licensing: Valid driver’s license and clean driving record.
• Experience: Previous experience of one year or more in appliance repair is a plus!

Benefits

• Compensation: $26.00 to $33.00 per hour, based on experience, plus bonuses and commissions.
• Work-Life Balance: No nights or weekends, ensuring a solid work-life balance.
• Paid Training: Access to Mr. Appliance Academy to advance from Apprentice to Master Technician.
• Incentives: Generous bonuses and incentive pay for hard work.
• Perks: Company vehicle and iPad provided.
• Health Benefits: Health, Dental, and Vision benefits after 90 days of full-time employment.
• Paid Time Off: 10 days of PTO per year.
• Team Environment: Enjoy working in a fun and supportive team culture.

If you excel at customer care, love troubleshooting, and enjoy working with your hands and technology, a career at Mr. Appliance as a Lead Appliance Repair Technician could be your future!

Apply today!