Lead Alterations Specialist

David; Eau Claire (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

David’s Bridal is seeking a Lead Alterations Specialist to oversee fittings and alterations to the brands high standards. You will work with store teams to deliver superior customer service, demonstrate technical expertise in alterations, and report to the Store Manager.

In this role you will train Alterations staff, manage fittings, ensure quality control of garments, and promote customization options. You will engage customers, solve problems, and help drive loyalty and 5 Star experiences

Qualifications

• High school diploma or equivalent required.
• Prior sewing experience preferred in bridal or special occasion production.
• 1–2 years retail experience in apparel or specialty store environment.
• Experience with a computerized POS system.

Responsibilities

• Welcome customers in person and over the phone with friendly enthusiasm and resolve questions with product and service information.
• Lead alterations fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Train Alterations Specialists in fitting and sewing techniques.
• Ensure quality control of altered garments before delivery to customers.
• Promote alteration services and personalization options to drive sales and loyalty.
• Communicate daily sales goals to Store Manager and support team during peak times.

Skills

Customer service

Communication

Sewing

Training/Coaching

Problem solving

Education

High School Diploma or equivalent

Professional sewing experience

Tools

POS system

Job description

Lead Alterations Specialist is responsible for completing all fittings and alterations to the high standards of David’s Bridal and reports to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Lead Alterations Specialist is a member of the store team and demonstrate the value and qualities of the David’s Bridal brand. This role will report to the Store Manager

Essential Job Functions:

• Welcome all customers with genuine, and friendly enthusiasm over the phone and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict. Responds promptly to all customer questions by providing product and service information.
• Drives customer loyalty by making clientele calls to maximize appointments, builds and provides customer service. 80% for Bridal, 30% for Dress.
• Floor Manager during peak sales times to offer fit and alterations consultations.
• Assists stylists in closing sales by consulting with customers regarding gown fit and customization.Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alteration services and personalization options
• Lead and oversee all alterations fittings, sewing, steaming, pressing and spot cleaning of garments to company standards.
• Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer
• Trains Alterations Specialists in fitting and sewing techniques
• Ensures ongoing product education for all Alterations team members
• Communicate daily sales goal achieved to Store Manager

• Use all approved systems and processes to manage the customer’s flow to deliver a 5 Star Customer Experience
• Maintain high dress code standards per her/himself per dress code

Physical Demands:

• While performing the duties of this job, the employee is required to stand, walk, and sit for extended periods oftime; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk toand hear customers. The employee must occasionally lift to 25 pounds. The employee must be able to see upclose and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, anduseacomputer andallotherelectronicdevices forlongperiodsoftime.

Education & Credentials:

• High School Diploma or degree.
• Prior seeing experience required, preferably in bridal and/or special occasion production environment
• 1-2 years prior retail experience in an apparel or specialty store environment
• Prior experience with computerized POS system and ability to use one