Lead Alarm & Certified Security Professional

Brinks Home; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with Employer Match

Paid Time Off

Paid Holidays

Maternity/Parental Leave

Life & AD&D Insurance

Disability Coverage

Mental & Physical Health Benefits

Employee Resource Groups

Volunteer Hours

Discounted Equipment & Monitoring

Employee Referral Program

Continuing Education

Job summary

Brinks Home in Florida is seeking a Lead Alarm & Certified Security Professional who combines strong technical expertise with exceptional customer service. You will design, install, and test residential security systems, lead field teams, and ensure compliance with safety and regulatory standards.

This role requires 5+ years in residential alarm installations, proficiency with panels like Qolsys, Honeywell, DSC, and the ability to work in tight spaces, on ladders, and in multi-level homes.

Qualifications

• 5+ years of residential alarm installation experience.
• Valid driver’s license and good driving record.
• Willingness to climb ladders and work at heights; comfortable in crawl spaces, attics, and basements.
• Relevant certifications and licenses are a plus.

Responsibilities

• Visit customer sites to design, install, and test alarm systems.
• Install and replace system components and perform service work as assigned.
• Troubleshoot technical problems and verify signal and functionality.
• Maintain inventory records and ensure clean, safe job sites.

Skills

Problem-solving

Detail-oriented

Customer service

Education

HS Diploma or GED

Job description

Brinks Home™is a leader in thesmart security industry,protectingoveronemillion people across the U.S., Canada, and Puerto Rico.Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.

We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.

PositionOverview:

We are currently seeking a determinedLead Alarm & Certified Security Professionalwho embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.

The Certified Security Professional role is for tenured industry proven technicians with white glove customer experience success. You will play an integral role in supporting a customized approach to new installations with next level of customer relationships. The role entails visiting customer sites through the workday, completing walkthroughs, designing systems, installations with tech enhancements while partnering with our care team to ensure all customer needs are met. Additionally, you will serve as a tech expert in residential "custom home" installations while ensuring our compliance with all relevant regulations.

KeyResponsibilities:

• Experience with these specific alarm panels: Qolsys 4 and 5, Honeywell (Vista 20 and 128), DSC (1864,1616,) Concord 4, and familiar with others such as DMP, 2GIG and Ademco.
• Ability to troubleshoot technical problems.
• Proficient in drillingfor,dropping,andrunning wires in multi-level homes.
• Replace/Install system components as assigned: add-on’s, conversions, takeovers, new installs, and service.
• Ability to properly maintain and record inventory transactions job to job.
• Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.
• Identify opportunities to improve the use and functionality of the customer’s system and provide those recommendations.
• Maintain safety practices to prevent against injury and damage to property.
• Maintain a clean and organized workspace / job site, ensuring customers satisfaction.
• Maintain a clean and organized fleet vehicle.

Requirements:

• 5 plus years of industry experience in residential alarm installations
• Excellent problem-solving abilities.
• Detail-oriented and committed to delivering high-quality results.
• Relevant certifications and licenses are a plus.
• H.S. Diploma or GED
• Good driving record and Valid driver’s license.
• Excellent customer service skills.
• Working knowledge of how an alarm system operates.
• Must be ok with climbing ladders and working at heights.
• Must be ok working in tight spaces such as crawlspaces, attics and basements

Benefits:

• Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program:
• Medical, Dental,Vision, 401(k)withEmployerMatch, Paid Time Off & Paid Holidays,HSA/FSA,Life& AD&DInsurance,Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits,Employee Resource Groups,Volunteer Hours, Discounted Equipment & Monitoring,Employee Referral Program, andContinuing Education
• To learn more about our company culture andcareer opportunities, please visit our LinkedIn and Career Page.

Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.