Lead Aircraft Support Technician

JetBlue; Boston (MA); On-site; USD 35,817 - 49,593; Full time

Job summary

JetBlue is seeking a Lead Aircraft Support Technician to supervise and assist in Cabin Maintenance. You will direct ASTs, verify maintenance actions per GMM, and coordinate with Line Maintenance for nightly servicing. The role requires FAA certification, strong communication, and flexibility to work weekends and variable hours.

Expect active involvement in safety, paperwork accuracy, and hands-on maintenance tasks on JetBlue aircraft. Boston-area posting, on-site operations.

Qualifications

• High school diploma or GED required; FAA Airframe certificate required.
• One year related work experience; valid US driver license.
• Ability to communicate effectively in writing and speech; able to work shifts including weekends.
• Must be eligible to work in the US and obtain SIDA badge if location requires.

Responsibilities

• Assign and direct the work of ASTs based on workloads.
• Ensure work complies with policies and manuals; log discrepancies.
• Complete required paperwork per GMM and maintain tool calibration.
• Coordinate with Line Maintenance Supervisors for nightly cabin servicing.
• Conduct crew briefings; may act as AST Supervisor when needed.
• Assist in maintenance on aircraft; support variable shift hours.

Skills

Communication skills

Team leadership

Work under pressure

Safety mindset

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Position Summary

The Lead Aircraft Support Technician (AST) reports to the immediate AST Supervisor and carries out assigned duties using JetBlue Airways procedures. The AST Lead is a working member of the Cabin Maintenance (MX) group, who at the direction of the AST Supervisor assists in the performance of AST Supervisor duties.

Essential Responsibilities

• Assign and direct the work of ASTs based on scheduled and unscheduled workloads
• Determine if work performed adheres to company policies, publications or other appropriate authority
• Check the aircraft maintenance log when assigned to meet aircraft and takes any actions required to respond to discrepancies entered
• Complete required paperwork accurately using procedures set forth in the General Maintenance Manual (GMM)
• Helps coordinate with Line Maintenance Supervisors and Lead Maintenance Technicians with the nightly cabin maintenance and servicing of JetBlueAircraftassigned to theAircraftSupportTechnicians
• Ensure use of only approved and certified hardware, parts, and equipment to be installed or used on aircraft and verifies calibration period has not been exceeded for work that requires calibrated tools or equipment
• Conduct crew briefings
• Occasionally acts as AST Supervisor when AST Supervisor is off duty, on Paid Time Off (PTO), or away from the BlueCity
• Willing to work variable hours, including weekends and irregular shifts
• Assist in performing routine and non-routine maintenance on aircraft
• Other duties as assigned

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma
• One (1) year related work experience
• Valid Federal Aviation Administration (FAA) Airframe Certificate
• Ability to communicate effectively; in both oral and written communication
• Ability to crawl, bend, kneel, climb, and stoop frequently in confined spaces
• Able to drive tugs, trucks and other company equipment
• Ability to work under pressure in a team environment
• Ability to remain alert to moving vehicles and aircraft
• Posses and maintain a valid Driver License and a driving record from the state of your primary residence that meets JetBlue Airways\' insurance standards

• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Depending on location, may need to acquire and maintain a United States Customs Clearance
• Available for occasional overnight travel (10%)
• Willing to work variable hours, including weekends and irregular shifts
• Must pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• One (1) year experience working Federal Aviation Regulations (FAR\'s) Part 121 aircraft or military
• Proficient with Microsoft Office suite and the Internet
• Strongleadership abilities
• Ability to multitask and work under pressure in a dynamic environment
• Ability to think creatively

Crewmember Expectations

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
• Promote JetBlue\'s #1 value of safety as a Safety Ambassador, supporting JetBlue\'s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue\'s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Must fulfill safety accountabilities as prescribed by JetBlue\'s Safety Management System
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Uphold JetBlue\'s safety performance metric goals and understand how they relate to their duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment

• Computer and other office equipment
• Aircraft and component inspection and test equipment as required
• Issued reflective safety vest and ear protection
• Ability to use handheld two-way radios, headsets and/or phone
• Personal tools - minimum required tool list

Work Environment

• Airports Environment
• Hangar Environment
• Work may be outdoors with seasonal weather
• Bids work schedule by seniority (days, swings, or midnight shift, holidays)

Physical Effort

• Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently. (Medium)

Compensation

• The base pay for this position starts with $28.00 per hour with a $3.00 per hour premium. Base pay is one component of JetBlue\'s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.