Lead Agent Cabin Appearance

Envoy Air Inc; Pittsburgh (Allegheny County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Flight privileges

Training programs

Health & life benefits

Job summary

Envoy Air seeks a Cabin Appearance Agent in the Pittsburgh area to manage the cleaning and appearance of aircraft interiors. Responsibilities include coordinating cleaning operations, conducting training, stocking supplies, and maintaining safety and efficiency in a fast-paced environment.

The role requires attention to detail, strong communication, and the ability to work overnights, weekends, and holidays. A high school diploma or GED is required, with formal customer-service experience a plus.

Qualifications

• Minimum age 18
• High school diploma, GED, or equivalent
• Valid REAL ID or travel authorization required
• Overnight hours including weekends/holidays may be required
• Flexibility for extra hours on short notice
• Ability to lift up to 50 lbs and work in a fast-paced environment
• Strong communication in English, both written and spoken
• Legal right to work in the United States

Responsibilities

• Coordinate cabin appearance cleaning operations, scheduling, and staffing
• Administer local training programs and maintain inventories
• Perform cabin appearance agent work and interior cleaning
• Stock onboard supplies and manage waste disposal
• Ensure cleanliness of seatback pockets, cushions, trays, bins, galley, lavatories
• Assist with ground power and checklists; report damaged items
• Communicate with supervisor about items left by customers
• Organize workgroups and handle multiple priorities in a fast-paced setting

Skills

Team lead experience

Attention to detail

Communication skills

English proficiency

Organizational skills

Leadership and initiative

Education

High school diploma or GED

Job description

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

Responsibilities

How will you make an impact?

• Coordination of the overall cabin appearance cleaning operation by conducting agent observations and associated activities, scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation
• Administer local training programs, maintain supplies and inventory control logs as well as assist management in the completion of administrative duties
• Performs Cabin Appearance Agent work as required
• Perform the cleaning and servicing of aircraft interiors
• Cabin cleaning is done using specified cleaning chemicals, materials and equipment
• Responsible for cleaning seatback pockets, seat cushions, tray tables, overhead bins, cabin cockpit, galley, and lavatories
• May clean aircraft windshields when appropriate
• Responsible for stocking supplies onboard the aircraft which include toilet paper, sanitary products, drinking cups, napkins, and condiments in galley areas and lavatories
• Remove and dispose of trash from work areas
• Keep ramp area and supply areas clean and free of debris
• May provide guide man functions and connect/remove ground power start units
• Use a specified check-list to ensure all work is completed
• Complete all work assignments within specific time constraints
• Communicate with supervisor to ensure timely reporting of any lost items found on aircraft left by a customer as well as any identifying any damaged items in the work area or aircraft cabin
• Organizing workgroups and comfortable handling multiple priorities in a fast-paced environment
• Organizing workgroups and comfortable handling multiple priorities in a fast-paced environment

Qualifications

Who we are looking for?

Requirements

• Minimum Age: 18
• High school diploma, GED, or internationalequivalent
• “Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; or otherwise maintain all necessary authority and identification to travel for business needs as required;some license restrictions may prohibit a candidate from being considered for this role.”
• Ability to workovernight hours including weekends and holidays; shifts may vary depending on location
• Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
• Be able to report to work on a regular and timely basis
• Must have attention to detail to accomplish cleaning of all areas of aircraft interior
• Abilityto carry, bend, lift and turn with supplies weighing up to 50 lbs
• Demonstrated ability to communication effectively both orally and in writing
• Ability to read, write, fluently speak and understand the English language
• Possess the legal right to work in the United States
• Previous experience in a team lead capacity preferred
• Good organizational and interpersonal skills are necessary
• Above-average qualities of leadership, initiative and judgment are essential
• Administrative experience preferred
• Above average attendance preferred

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

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Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.