Lead Advisor, Culture

Chick-fil-A Corporate Support Center; Atlanta (GA); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Chick-fil-A Corporate Support Center is seeking a Culture Project Manager to lead culture initiatives across departments, manage events like Founder's Week and Staff Summit, and curate culture stories with Corporate Communications. The role emphasizes collaboration with the Culture Councils and Devotion Council, delivering quarterly culture updates, and driving innovative culture projects.

The position requires 3–5 years of related experience, a Bachelor’s degree in Marketing/Communications or

Qualifications

• 3-5 years of related experience.
• Passion for culture.
• Strong verbal and written communication skills.
• Strong problem-solving skills.
• Ability to manage multiple projects and deadlines.
• Strong executive presence; Experience presenting to executive-level audiences.
• Ability to operate with autonomy.
• Strong people skills.
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

Responsibilities

• Serve as a guide and liaison to department Culture Councils across the organization. Lead monthly meetings with the leaders, facilitate best practice sharing, manage a culture council Microsoft Teams site, and plan and execute an annual Culture Council Summit.
• Support the planning and execution of two key Chick-fil-A Culture Cornerstones – Founder's Week in May and Staff Summit in the October.
• Curate cultural stories that reflect our culture aspiration – to be rooted in Purpose and known by our care. Create database to best track, store, and share culture stories in partnership with Corporate Communications.
• Create and execute a culture calendar within the Support Center to include moments that bring culture to life.
• Partner with Devotion Council to source, schedule, and host Monday morning devotion speakers and musicians. Oversee communication to Staff on upcoming devotion related events.
• Develop and oversee a quarterly "State of Culture" report for key leaders and partners.
• Collaborate cross-functionally to identify new and innovative solutions and initiatives to positively influence our culture.
• Work as part of various project teams (Culture Cornerstones, Learning Circles) to deliver outcomes and support key culture initiatives.

Skills

Communication skills

Problem solving

Project management

Executive presence

Autonomy

People skills

Judgment

Education

Bachelor's degree

Job description

How We Work At Chick-fil-A

Chick-fil-A, Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly, we ask Staff to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first.

Our Flexible Futures Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Overview

The Culture Team within the People Department is responsible for developing and executing a clear and compelling culture strategy that reflects the heart of Chick-fil-A and inspires and engages Staff for generations to come. As a part of this group, this role is specifically responsible for project management of several key bodies of work to help us scale and strengthen culture within the growing organization. This includes supporting Cornerstone events, guiding culture councils from each department to scale culture, overseeing a culture calendar of events to bring culture to life, leading our storytelling initiative to capture and share culture stories, on-going support for Monday Morning Devotions, and partnership on various other cultural initiatives and events.

Responsibilities

• Serve as a guide and liaison to department Culture Councils across the organization. Lead monthly meetings with the leaders, facilitate best practice sharing, manage a culture council Microsoft Teams site, and plan and execute an annual Culture Council Summit.
• Support the planning and execution of two key Chick-fil-A Culture Cornerstones – Founder's Week in May and Staff Summit in the October.
• Curate cultural stories that reflect our culture aspiration – to be rooted in Purpose and known by our care. Create database to best track, store, and share culture stories in partnership with Corporate Communications.
• Create and execute a culture calendar within the Support Center to include moments that bring culture to life.
• Partner with Devotion Council to source, schedule, and host Monday morning devotion speakers and musicians. Oversee communication to Staff on upcoming devotion related events.
• Develop and oversee a quarterly "State of Culture" report for key leaders and partners.
• Collaborate cross-functionally to identify new and innovative solutions and initiatives to positively influence our culture.
• Work as part of various project teams (Culture Cornerstones, Learning Circles) to deliver outcomes and support key culture initiatives.

Required Qualifications (Knowledge, Skills, & Abilities)

• 3-5 years of related experience
• Passion for culture
• Strong verbal and written communication skills
• Strong problem-solving skills
• Ability to manage multiple projects and deadlines
• Strong executive presence; Experience presenting to executive-level audiences
• Ability to operate with autonomy
• Strong people skills
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

Preferred Qualifications (Knowledge, Skills, & Abilities)

• Track record of modeling the Chick-fil-A culture
• Ability to balance a critical focus on today while designing transformational and scalable practices for the future. Ability to drive innovative concept and process improvements.

Required Years Of Experience

3

Preferred Years Of Experience

5

Travel Requirements

10%

Required Level Of Education

Bachelor's Degree

Required Major/Concentration

Marketing, Communications or something related

Relocation Assistance Provided

No