Lead Admissions & Patient Access Supervisor

East Georgia Regional Medical Center; Statesboro (GA); On-site; USD 52,000 - 75,000; Full time

Job summary

East Georgia Regional Medical Center in Georgia seeks a Supervisor, Patient Access to oversee admissions and registration operations. You will lead staff, ensure accurate data collection, and enforce compliance with hospital policies and regulatory requirements.

The role emphasizes collaboration with clinical teams and continuous process improvement to deliver a seamless patient experience and strong customer service in a fast-paced environment.

Qualifications

• Associate Degree or higher preferred.
• 1-2 years of related experience in healthcare profession required.
• 1-2 years of previous leadership experience preferred.

Responsibilities

• Supervises and manages admissions and registration operations and staff, ensuring adherence to department policies, procedures, and performance standards.
• Provides training, coaching, and professional development opportunities to enhance staff skills and knowledge.
• Oversees the patient intake and registration process, ensuring accurate and timely collection of required information.
• Ensures compliance with regulatory requirements, hospital policies, and best practices for patient data handling.
• Facilitates effective communication between the patient access department and clinical teams to ensure a smooth patient flow.
• Addresses patient concerns and complaints in a professional manner, working toward resolution in a timely fashion.
• Monitors and enforces quality assurance programs, identifying and implementing process improvements as needed.
• Oversees insurance verification and financial clearance processes, referring uninsured or underinsured patients to financial counselors.
• Works with leadership to develop and maintain staffing schedules that ensure adequate department coverage.
• Collects co-payments and ensures proper documentation of financial transactions related to patient admissions.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Leadership

Communication

Organizational skills

Time management

Collaboration

Problem-solving

Education

Associate Degree or higher

Tools

Google Workspace

Microsoft Office

Healthcare software

Data analysis tools

Job description

East Georgia Regional Medical Center in Georgia seeks a Supervisor, Patient Access to oversee admissions and registration operations. You will lead staff, ensure accurate data collection, and enforce compliance with hospital policies and regulatory requirements.

The role emphasizes collaboration with clinical teams and continuous process improvement to deliver a seamless patient experience and strong customer service in a fast-paced environment.