Lead Account Manager - North America Markets

Citrix Systems, Inc.; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Citrix Systems, Inc. is seeking an Account Manager to renew and expand existing customer contracts within assigned Named Accounts.

You will drive co-terming, manage senior relationships across multiple lines, and lead renewal negotiations with a focus on customer strategy and success. The role involves strategic upsell opportunities and close collaboration with leadership to align terms, pricing, and timelines with customer objectives.

Qualifications

• Minimum 3 years of sales and negotiation experience, preferably in a B2B environment.
• Excellent verbal and written communication to articulate value propositions and negotiate effectively.
• Proven ability to build and maintain relationships with customers and internal stakeholders.
• Strong business acumen and ability to align solutions with customer needs.
• Demonstrated track record of achieving renewal goals.

Responsibilities

• Renewal management: lead the renewal process for all assigned accounts to ensure timely renewals.
• Co-Terming: strategically align renewal dates with the customer’s beachhead.
• Relationship management: establish and maintain VP-level and above relationships across EUC, Networking, Security & C-Suite.
• Continuous interaction with customers to align Citrix and customer vision and strategy.
• Coordinate annual Executive Briefing Events and regional executive-level gatherings.
• Upsell opportunities: identify and pursue upsell opportunities within existing accounts.
• Negotiation: negotiate contract terms and pricing to achieve mutually beneficial outcomes.
• Partner management: collaborate with strategic partners to drive outcomes.

Skills

Relationship Building

Negotiation

Renewal Management

B2B Sales

Communication

Job description

Position Summary

The Account Manager is a critical role within our organization, primarily responsible for managing and renewing existing customer contracts within assigned Named Accounts. The core focus of this position is to ensure successful co-terming of all extension events, aligning with the customer's strategy. While uplifts are expected, they will likely be moderate and guided by leadership directives.

Key Responsibilities

• Renewal Management: Lead the renewal process for all assigned accounts, ensuring timely and successful contract renewals.
• Co-Terming: Strategically align renewal dates with the customer's beachhead.
• Relationship Management: Establish new and maintain existing VP and above relationships at multiple levels; EUC, Networking, Security & C-Suite
• Continuous interaction with the above, assuring Citrix and customer vision and strategy are well understood
• Including annual Executive Briefing Events
• Including customer executives (VP & above) attending regional executive level events
• Upsell Opportunities: Identify and pursue potential upsell opportunities within existing accounts, in alignment with leadership guidance.
• Negotiation: Skillfully negotiate contract terms and pricing to achieve mutually beneficial outcomes for both the company and the customer.
• Partner Management: Willingness to effectively and proactively partner with strategic partners

Qualifications

• Experience: Minimum of 3 years of experience in sales and negotiation, preferably within a B2B environment.
• Communication: Excellent verbal and written communication skills, with the ability to clearly articulate value propositions and negotiate effectively.
• Relationship Building: Proven ability to build and maintain strong relationships with customers and internal stakeholders.
• Business Acumen: Strong understanding of business drivers and the ability to align solutions with customer needs.
• Results Orientation: Demonstrated track record of achieving and exceeding sales targets and renewal goals.

Compensation

CompensationCompensation for this role will be based on a base salary plus annual bonus (Corporate Incentive Plan or CIP).

Why Citrix?

Cloud Software Group offers a dynamic and rewarding work environment, with opportunities for professional growth and development. We are committed to fostering a culture of innovation and collaboration, and we provide our employees with the resources and support they need to succeed.

About Us:

Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.