Lead Account Manager

RXO, Inc.; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental/vision benefits

401k with company match

Disability and life insurance

Employee Assistance Program (EAP)

Development programs

Paid time off & holidays

Job summary

RXO, Inc. is seeking a Lead Account Manager, Client Services to coordinate with site leadership and support home delivery services across our carrier network.

You will monitor on-time deliveries, analyze VOC reports, and build strong relationships with contract carriers to ensure service excellence. The role requires hands-on dispatch, route optimization, inventory issue resolution, and travel to multiple sites to meet client expectations.

Qualifications

• 4 years of logistics experience with inventory control and merchandise reconciliation.
• Bachelor's degree or equivalent work or military experience.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook) and other business apps.

Responsibilities

• Monitor the successful completion of home deliveries by contract carriers, including tracking and VOC reports.
• Cultivate relationships with contract carriers and helpers.
• Use route planning software to build efficient delivery routes.
• Dispatch contract carriers and resolve issues throughout the day.
• Assist Operations Manager in identifying inventory, delivery, and customer satisfaction issues.
• Set expectations with contract carriers and coordinate pickups and deliveries.
• Coach dispatch and warehouse staff to meet customer expectations.
• Travel to multiple sites/stores to ensure client expectations are met.

Skills

Logistics experience

Inventory control

Merchandise reconciliation

Communication

Education

Bachelor's degree or equivalent

Bachelor’s degree in Logistics or Supply Chain

Tools

Microsoft Office (Excel)

Outlook

PowerPoint

Job description

Accelerate your career at RXORXO is a leading provider of transportation solutions. With cutting‑edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Lead Account Manager, Client Services at RXO, you will coordinate with site leadership to provide support for all home delivery services.

What your day-to-day will look like:

• Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reports
• Cultivate positive working relationships with contract carriers and helpers
• Use route planning software to build efficient delivery routes
• Handle the dispatch of contract carriers; resolve issues throughout the day as needed
• Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies
• Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery
• Coach and develop dispatch and warehouse personnel to meet and exceed the customers' expectations
• Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues)

Check out what else RXO has to offer.

At a minimum, you’ll need:

• 4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience
• Bachelor's degree or equivalent related work or military experience
• Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications

It’d be great if you also have:

• Bachelor’s degree in Logistics or Supply Chain Management, or equivalent related work or military experience
• 4-7 years of logistics experience
• 2 years of inventory control and merchandise reconciliation experience
• Solid research, communication and time management skills

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.