Lead Account Expert, ENT & STR Virtual Business

T-MOBILE USA, Inc.; Overland Park (KS); On-site; USD 47,000 - 84,000; Full time

Benefits offered by this job

Medical

Dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Disability insurance

Life insurance

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking an outbound business sales specialist to acquire new enterprise customers and manage discovery conversations to tailor offers.

The role involves researching potential clients, verifying businesses for security, and supporting post-sale needs to drive growth and satisfaction. You will engage in coaching and developing the sales team, manage quotes, and ensure compliant lead management.

Qualifications

• High School Diploma or GED required.
• 2–4 years in inbound/outbound commissioned environment preferred.
• 2–4 years business customer service, sales, or retention preferred.
• Strong knowledge of B2B sales and CRM systems.

Responsibilities

• Manage daily customer communications to drive outbound and inbound sales engagement.
• Build tailored sales quotes using product knowledge and sales tools.
• Partner with verification and fraud teams to validate new business customers.
• Coach and develop the sales team to achieve sales targets and enhance skills.
• Follow lead management processes to qualify customers and research businesses.
• Provide post-sale support coordinating with technical and sales teams.
• Perform other duties/projects as assigned by management.

Skills

Business Acumen

B2B Sales

Coaching

Communication

CRM Software

Customer Service

Fraud Prevention

Lead Management

Product Knowledge

Sales Management

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

This role manages outbound business sales leads to acquire new customers for targeted enterprise and strategic accounts with decentralized purchasing models. It involves conducting discovery conversations to identify suitable products and services for each customer and promoting specific offers. The role includes researching and fraud-checking businesses before sales engagement and managing the business verification process with relevant teams. Success is measured by effective customer acquisition, accurate verification, and supporting post-sale customer needs while assisting in team development. The work impacts organizational sales growth and customer satisfaction by ensuring secure transactions and ongoing support for business customers.

Job Responsibilities

• Manage daily customer communications and follow-ups using multiple channels to drive outbound and inbound sales engagement
• Conduct research to understand customer needs and build tailored sales quotes using product knowledge and sales tools
• Partner with verification and fraud teams to validate new business customers and prevent fraudulent activities
• Assist in coaching and developing the sales team to achieve sales targets and enhance skills
• Follow lead management processes to qualify customers and research businesses to ensure compliance and fraud prevention
• Provide post-sale customer support by coordinating with technical and sales support teams to resolve issues and handle escalations
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)
• 2-4 years Inbound/Outbound commissioned environment (Preferred)
• 2-4 years Business customer service, sales, or retention (Preferred)

Knowledge, Skills and Abilities

• Business Acumen (Required)
• Business-To-Business (B2B) Sales (Required)
• Coaching (Required)
• Communication (Required)
• Customer Relationship Management (CRM) Software (Required)
• Customer Service (Required)
• Fraud Prevention (Required)
• Lead Management (Required)
• Product Knowledge (Required)
• Sales Management (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Total Target Cash Pay Range: $66,479 - $119,922, inclusive of target incentivesBase Pay Range: $46,535 - $83,945The pay range above is the general base pay range for a successful candidate in this role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

• Medical
• Dental and vision insurance
• A flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs
• To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.