Lead Access Control Technician

SST Direct; Melbourne (FL); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

PTO

Medical

Dental

Vision

Fuel reimbursement

Commission opportunities

Job summary

SST Direct in Melbourne, FL is seeking a Lead Access Control Technician for a direct-hire opportunity. The role leads security projects, supervises field teams, and supports estimating while maintaining strong client relationships.

The position requires 5+ years in commercial security, IP-based systems, and licensing. Salary is $30–$40 hourly with full benefits and potential escalation to Security Systems Manager level based on qualifications.

Qualifications

• Florida Alarm System Agent License (FASA) and BASA license (or equivalent Florida-recognized licensing).
• 5+ years of experience installing and servicing commercial security, surveillance, and access control systems.
• Experience leading technicians or working in a supervisory role.
• Strong knowledge of IP-based cameras, NVR/DVR systems, VMS platforms, and access control technologies.
• Understanding of low-voltage systems, networking fundamentals (TCP/IP, VLANs, PoE), and related IT infrastructure.
• Strong communication and client-facing skills.
• Proficiency with Microsoft Office 365.
• Valid Florida driver's license and ability to pass a background check.

Responsibilities

• Lead the installation, programming, commissioning, and service of CCTV, access control, intrusion detection, and intercom systems.
• Serve as the primary technical resource for security and access control projects.
• Supervise and mentor field technicians, ensuring compliance with manufacturer standards, licensing requirements, and applicable codes.
• Troubleshoot complex system issues and implement effective solutions.
• Coordinate with project managers, contractors, IT teams, and other trades to ensure successful project delivery.
• Maintain accurate project documentation, including as-builts, programming records, and service logs.

Skills

Leadership

Client-facing

Project coordination

Technical troubleshooting

Strong communication

Education

Florida Alarm System Agent License (FASA)

BASA license (or Florida equivalent)

Tools

Microsoft Office 365

Job description

Seeking a Lead Access Control Technician for a direct hire opportunity with our client in Melbourne, FL.

This position offers full benefits including PTO, Medical, Dental, Vision, fuel reimbursement, and commission opportunities!

Pay: $30 - $40 hourly (based on experience)

This role serves as the technical authority for security projects, leads field teams, supports estimating efforts, and maintains strong client relationships. Depending on qualifications, the position may be filled at either the Security Systems Manager or Access Control Lead Technician level.

Key Responsibilities

Technical Leadership

• Lead the installation, programming, commissioning, and service of CCTV, access control, intrusion detection, and intercom systems.
• Serve as the primary technical resource for security and access control projects.
• Supervise and mentor field technicians, ensuring compliance with manufacturer standards, licensing requirements, and applicable codes.
• Troubleshoot complex system issues and implement effective solutions.
• Coordinate with project managers, contractors, IT teams, and other trades to ensure successful project delivery.
• Maintain accurate project documentation, including as-builts, programming records, and service logs.

Client Relations

• Serve as a primary point of contact throughout the project lifecycle.
• Conduct system demonstrations and end-user training.
• Respond to client inquiries and service requests in a timely and professional manner.
• Build and maintain long-term client relationships to support future business opportunities.

Estimating & Project Support

• Perform site surveys and security assessments.
• Prepare project estimates including equipment, labor, programming, and licensing costs.
• Support proposal development and collaborate with sales teams on project opportunities.
• Review project specifications and ensure solutions align with budget and operational requirements.

Required Qualifications

• Florida Alarm System Agent License (FASA) and BASA license (or equivalent Florida-recognized licensing).
• 5+ years of experience installing and servicing commercial security, surveillance, and access control systems.
• Experience leading technicians or working in a supervisory role.
• Strong knowledge of IP-based cameras, NVR/DVR systems, VMS platforms, and access control technologies.
• Understanding of low-voltage systems, networking fundamentals (TCP/IP, VLANs, PoE), and related IT infrastructure.
• Strong communication and client-facing skills.
• Proficiency with Microsoft Office 365.
• Valid Florida driver's license and ability to pass a background check.

Preferred Qualifications

• Experience with Avigilon, Avigilon Alta, Alula, Kisi, Lenel, Genetec, Milestone, DMP, DSC, Bosch, Honeywell, Brivo, Feenics, or similar platforms.
• ESA/NBFAA certifications (ESNT, CAT I/II) or manufacturer certifications.
• Experience in government, healthcare, public safety, or federally regulated environments.
• Familiarity with NDAA-compliant systems, Public Safety DAS, video analytics, LPR, and AI-based surveillance technologies.
• OSHA 10 or OSHA 30 certification.