Lead

Goodwill-Industries-of-South-Mississipp; Ocean Springs (MS); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill-Industries-of-South-Mississipp currently seeks a Lead for Ocean Springs, MS to oversee full-time sales. The role emphasizes customer service, cash register operations, security, and merchandising.

Duties include greeting customers, processing sales, ensuring a clean store, and supporting inventory control. The position requires flexibility to work evenings and weekends on a rotating schedule, with non-exempt status and $14.00 per hour pay.

Qualifications

• High school diploma or GED preferred.
• 6 months cashiering experience preferred.
• Good interpersonal skills and customer service.
• Ability to work within a team.

Responsibilities

• Provides world-class customer service.
• Operates cash register and handles sales.
• Maintains a neat, safe facility and organized store.
• Stocks shelves and assists customers with purchases.

Skills

Customer service

Cashiering

Interpersonal skills

Teamwork

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Lead

Full Time Sales Ocean Springs, MS, US

Salary Range: $14.00 To $14.00 Hourly

Status: Non-Exempt

MISSION CONTRIBUTION:

To ensure the efficient and cost-effective operation of the DGR through security of corporate assets, customerrelations, sale of donated goods, accurate cash register operations in order to maximize profitability and increase training opportunities.

FUNCTION:

Under the direct supervision of the Team Leader Coach and ATL is responsible for customer service, cash register sales, facility security and maintenance, greeting and assisting customers, bagging/wrapping merchandise, displaying merchandise, cleaning cash wrap area, counters, and front of store, hanging, stocking shelves and rotating merchandise.

SPECIFIC DUTIES :

• Ensures world-class customer service.
• Opens and closes DGR as required including assigning POS drawers, providing change for cashiers.
• Ensures loss prevention and risk management policies and procedures.
• Ensures a neat, clean, organized, and safe facility.
• Assists in the proper inventory control and rotation of apparel and hard goods in a timely manner to ensure a full and fresh inventory.
• Keeps abreast of merchandise knowledge, industry trends and competitive pricing.
• Completes register pulls, readings, cash reports, daily activity reports, transmittal of reports and daily deposits in accordance with Goodwill’s policies and procedures as required.
• Performs assigned duties within theframeworkofour GuidingPrinciples:
  • We are committed to providing world-class customer serviceto all ofourcustomers.
  • We are committed to a clean,neat, and organized store. The image of thestore reflectsGoodwill, themanager/TLC, and theteam.
  • Donors should begreetedin 10seconds.
  • We are committed to a fullstore with fullinventory.
  • Every time we touch a donation,something goodshould happen toit.
  • All donationsshould beprocessed within 24hours.
  • If you have a pile, you have aproblem.
  • Hard goods should bepriorityprocessed.
  • Material handlingequipment is for moving donations,notstorage.
  • Don’t fall in love with your donations…rotation is criticaltosuccess.
  • Donor Value shouldincrease.
  • Profits shouldincrease.
• May beaskedto participate in activities outside ofGoodwill.
• Attends in-service and relatedtraining asassigned
• Performs other duties asassigned

QUALIFICATIONS:

• High school diploma orG.E.D.preferred
• Prior experiencein a retailenvironmentpreferred
• 6 monthsCashiering experiencepreferred
• Good interpersonal skills and customerservice
• Ability to perform theessential functions with orwithoutaccommodation
• Ability to develop and maintain effectiveworking relationship with team leader, teammembers, customers anddonors.
• Ability to work within a teamsituation.
• Ability to maintain a positive, friendly attitude and a neat, clean,and well-groomedappearance.

SPECIAL REQUIREMENTS:

• Must bewilling and able to work evenings and weekends, ona rotating schedule orwork schedule based onbusinessneeds

PHYSICAL REQUIREMENTS :

• Able to stand,bend andreach.
  • Able to lift, push, pull, carryorotherwise move upto twenty-five (25) poundswith nosupport regularly.Overtwenty-five (25) poundsrequestfor additional teammember assistance asneeded.

CRITICAL PERFORMANCE FACTORS (CPF)

• PRIDE
• Safety– DGR Safetymetricscore
• Attendance - Works schedule asassigned, notify leadership asneeded with norecurringissues
• Quality ofWork – (Attitude, sense ofurgency,image, productivity, individual safetyperformance)
• Customer Service(10 second ruleinternal and external customers, smile, integrity ofprocess and feedback)
• Transaction Value (Location vsindividual)
• Change round up asa % oftransactions (30% and higher than previousyear)
• Sales Floor Support – (Meets production standards asneeded ensuring freshinventory)
• Accuracy of registerinput
• Image (keeps cash wrap, sales floor clean, neat, safe, organized with fresh merchandise)