Lead

Jersey-Mike; Katy (TX); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid time off

Professional Development Program

Job summary

Jersey Mike’s in Katy, TX is seeking a Shift Lead to guide Crew Members and ensure smooth daily operations while upholding standards of quality and guest service.

The role emphasizes coaching, food safety, and efficient run of shifts with flexible hours including evenings, weekends, and holidays.

Qualifications

• Preferred restaurant or leadership experience.
• Strong communication, leadership and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Dependable, accountable and team-oriented.
• Flexible availability including evenings, weekends and holidays.

Responsibilities

• Lead and support Crew Members during shifts to ensure smooth operations.
• Provide coaching, direction and real-time feedback to team members.
• Deliver excellent guest service and resolve guest concerns.
• Ensure product quality, accuracy and presentation meet standards.
• Monitor food safety, sanitation and cleanliness requirements.
• Assist with opening and closing procedures including cash handling.
• Delegate tasks to maintain productivity during peak periods.
• Support training and onboarding of new team members.

Skills

Leadership

Communication

Problem-solving

Multitasking

Customer service

Job description

Jersey Mike’s Shift Lead – Supporting Team & Fresh OperationsPosition: Shift LeadCompany: Sizzling Platter LLCLocation: Katy , TXJob Type: Full-Time / Part-TimeAbout UsAt Jersey Mike’s, we believe in serving more than great subs — we serve community, quality, and authenticity.Since day one, our mission has been simple: serve fresh, high-quality food with a commitment to exceptional service. From freshly sliced meats and cheeses to bread baked in-house, every order is made with care.At Jersey Mike’s, every team member plays an important role in delivering a genuine and memorable experience for every guest.Position SummaryThe Shift Lead supports daily restaurant operations by guiding team members, ensuring consistent execution of company standards, and delivering an outstanding guest experience. This role acts as the leader on duty and works closely with management to maintain quality, service, and operational efficiency.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.As a Shift Lead, you will:Lead and support Crew Members during shifts to ensure smooth and efficient operationsProvide coaching, direction, and real-time feedback to team membersDeliver excellent guest service and resolve guest concerns professionallyEnsure product quality, accuracy, and presentation meet company standardsMonitor and enforce food safety, sanitation, and cleanliness requirementsAssist with opening and closing procedures, including cash handling and shift reportingDelegate tasks effectively to maintain productivity during peak business periodsSupport training and onboarding of new team membersMaintain a clean, organized, and welcoming work environmentStep into Crew Member responsibilities as needed, including food preparation and guest servicePreferred QualificationsPrevious restaurant or leadership experience preferredStrong communication, leadership, and problem-solving skillsAbility to work in a fast-paced environment and manage multiple prioritiesDependable, accountable, and team-orientedFlexible availability, including evenings, weekends, and holidaysCompensationPay Range: $12 per hour – $15 per hourActual compensation will vary based on factors such as experience, skills, qualifications, location, and business needs.This position is classified as non-exempt and is eligible for overtime in accordance with applicable federal, state, and local laws.BenefitsEligible employees may have access to the following benefits, subject to plan terms and eligibility requirements:Medical, Dental, and Vision Insurance401(k) Retirement PlanPaid time off (where applicable under state/local law)Professional Development ProgramPhysical RequirementsThis position requires the ability to perform the following, with or without reasonable accommodation:Stand and walk for extended periodsLift and carry up to 50 poundsBend, reach, stoop, and kneel frequentlyPerform repetitive motions (including hand and wrist movements)Work in a fast-paced restaurant environmentWork EnvironmentThis role operates in a restaurant environment with exposure to food preparation equipment, noise, and fast-paced operations. Team members are expected to follow all safety procedures and use appropriate protective equipment.Equal Employment OpportunitySizzling Platter is an equal opportunity employer and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.Additional InformationThis job description is intended to describe the general nature and level of work performed. It is not intended to be a comprehensive list of all responsibilities, duties, or qualifications. Duties may change at any time based on business needs.Employment is at-will where permitted by law.