Lead

Apple; Boise (ID); On-site; USD 60,000 - 75,000; Full time

Job summary

Apple is seeking a store leader to model excellence, mentor teammates, and drive customer engagement and sales. Use product expertise to build loyalty while organizing the sales floor and communicating with leadership to optimize the customer experience.

You will energize the team on performance goals, address feedback, manage store operations such as opening/closing, cash handling, and overrides, and ensure timely execution of sales strategies in partnership with store leadership.

Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays.
• Have experience in retail or sales, or related work experience.
• Have experience mentoring or leading others personally or professionally.

Responsibilities

• Lead, mentor, and motivate store team to engage customers.
• Organize sales floor workflow and communicate with leadership.
• Communicate sales strategy to team and execute with leadership.
• Drive customer engagement and loyalty using product expertise.
• Handle store operations such as cash handling and opening/closing.
• Provide customer service and support across store areas.
• Foster inclusive environment and Apple's values.

Job description

Description

Lead, act as a role model, mentor, and encourage customer engagement.

Use Apple product and services expertise to drive customer engagement and sales, while building customer loyalty.

Organize people and the sales floor workflow, including managing relevant communication to team members and leadership to optimize the customer experience.

Make sure that sales strategy is effectively communicated to the team in a timely manner and executed in partnership with the leadership team.

Energize, inform, and align team members on store performance goals, priorities, and communication.

Attend to time-sensitive team member feedback, questions, and concerns, and elevate issues to Store Leadership as appropriate.

Address operational needs of the store, such as opening and closing procedures, cash management, and overrides.

Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.

Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.

Demonstrate Apple's values of inclusion and diversity in daily activities.

Preferred Qualifications

You can:

Motivate others to achieve performance goals by fostering open dialog, collaboration, and recognition.

Resolve conflict and settle differences in productive ways.

Work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.

Demonstrate excellent attention to detail and organization skills.

Work autonomously and be willing to take initiative without close supervision.

Drive results both individually and through enabling others by leading and collaborating.

Allocate resources and adjust processes to provide an exceptional customer experience.

Communicate effectively and tailor your communication style to different audiences.

Minimum Qualifications

You should:

Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.

Have experience in retail or sales, or related work experience.

Have experience mentoring or leading others personally or professionally.