LEA - Patient Care Representative

US Eye; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(K) Company Match

Medical and Dental Insurance

Vision Benefits

Paid Parental Leave

Flexible Spending Accounts

Disability Insurance

Life Insurance

Paid Time Off

Job summary

US Eye is seeking a Patient Care Representative to join our Lake Eye Associates team in Wildwood, FL. You will be the first and last point of contact for patients, ensuring a warm, professional experience while handling check-in/out, scheduling, and information verification.

The role requires a high school diploma and prior customer service experience, with the ability to multitask in a fast-paced environment and maintain accurate records. Monday–Friday, 8am–5pm, with occasional overtime.

Qualifications

• Must have experience in customer service.
• Ability to read, write, and perform basic math.
• Strong communication and people skills.

Responsibilities

• Greet and direct patients, visitors, and staff upon entry to the practice.
• Monitor reception areas and provide assistance as needed.
• Verify insurance coverage for patients.
• Assist with check-in/check-out and gather required information.
• Print daily physician and team schedules.
• Handle walk-in inquiries and scheduling questions.
• Disseminate information using phone systems and computer software.
• Maintain an organized, safe workspace and accurate records.

Skills

Customer service

Communication

Multitasking

Time management

Education

High school diploma

Job description

https://useye.com/wp-content/uploads/2022/08/useye-missing-assets-careers-hero.jpeg

JOIN OUR TEAM

PATIENT CARE REPRESENTATIVE
Fromgeneral eye careto ground-breakinglaser cataract surgeryand cosmeticeyelid surgery, Lake Eye Associates offers compassionate treatments for a wide range of eye conditions and diseases. Every treatment is performed and managed by our experienced ophthalmologists and helpful, highly trained staff.We also proudly offer on-siteoptical departmentsthroughout our locations, making us the premier destination for a lifetime of clear and healthy vision.

Job Summary:

Patient Care Representatives are responsible for maintaining a friendly, professional environment as our first, and last, point-of-contact for our patients. It is important that Patient Care Representatives are polite, attentive, and organized to enhance the overall patient experience.

Essential Job Functions:

• Greet and direct all patients, visitors, and staff upon entry of the practice.
• Monitor the reception areas throughout the day and provide assistance as needed.
• Verification of insurance coverage for patients
• Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.
• Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
• Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
• Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
• Cross-check and update next-day charts as evidenced by the appointment schedule.
• Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
• Complete appointment confirmation calls based on the patient appointment schedule.
• Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.
• Fill out essential reports and forms as requested.
• Demonstrated knowledge of material, methods, instruments, and equipment.
• Demonstrated ability to read, write, and perform mathematical calculations.
• Ability to follow oral and written instructions.
• Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.

Education and Experience:

• High school diploma
• Prior experience in a customer service role
• Must be able to work under pressure and respond to patient requests in a positive manner

Position Type and Expected Hours of Work:

• This is a full-time position located in WILDWOOD, FL
• Days and hours are Monday through Friday 8am – 5pm with the opportunity for occasional overtime.

Benefits:

• 401(K) Company Match
• Medical and Dental Insurance
• Vision Benefits
• Paid Parental Leave
• Flexible Spending Accounts
• Disability Insurance
• Life Insurance
• Paid Time Off

US Eye is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups, providing care in ophthalmology, optometry, dermatology, and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system-wide, we deliver world-class care to patients throughout Florida, the Carolina's, and Virginia.

US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws