LDQ - MANAGER - DQ MANAGER

Dairy Queen; Allegany Grove (MD); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

50% employee discounts

Eligible for bonuses

Flexible schedule

Job advancement opportunities

Free birthday cake on birthday

Health Insurance after 90 days

Paid Time Off (PTO)

Job summary

Dairy Queen in Maryland seeks a Store Manager to oversee daily operations, drive sales, and lead a fast-paced team. You will manage food service, staffing, inventory, cash handling, and compliance with safety standards to deliver great guest experiences.

The role demands 1–3 years of leadership in quick-service dining, strong communication and customer service skills, and a high school diploma. Flexible hours and advancement opportunities are available.

Qualifications

• 1–3 years of high-volume restaurant leadership.
• Strong communication, leadership, and customer service skills.
• High School diploma or equivalent.

Responsibilities

• Lead kitchen and dining room functions to meet quality and service standards.
• Hire, train, and schedule team members.
• Ensure high-quality, friendly service and handle inquiries/complaints.
• Manage COGS, labor costs, inventory, and cash handling.
• Enforce food safety, sanitation, and health regulations.
• Implement local, regional, and national marketing promotions.

Skills

Leadership

Communication

Customer Service

Education

High School diploma

Tools

POS systems

Job description

DQ STORE MANAGER

A Dairy Queen (DQ) Store Manageroversees daily operations, including food service, staff management, inventory control, and financial performance, ensuring adherence to brand standards and excellent customer service. Key duties involve leading the team to create positive "fan" experiences, maintaining high cleanliness/safety standards, controlling labor costs, and driving sales.

Key Responsibilities

• Operational Leadership: Manage all kitchen and dining room functions, including opening/closing procedures, to meet quality and service standards.
• Staff Development: Hire, train, mentor, and schedule team members to build a productive, positive working environment.
• Customer Experience: Actively ensure high-quality, friendly service, handling customer inquiries and complaints promptly (service recovery).
• Financial & Inventory Control: Manage COGS (cost of goods sold) and labor costs, conduct inventory counts, order products, and ensure accurate cash management.
• Safety & Compliance: Enforce strict food safety, sanitation, and health regulations (PRIDE systems).
• Marketing: Implement local, regional, and national marketing promotions to increase sales.

Required Qualifications & Skills

• Experience: 1–3 years of high-volume restaurant leadership, preferably in quick service.
• Skills: Strong communication, leadership, and customer service skills.
• Physical Requirements: Ability to stand for long periods and lift up to 50 pounds.
• Education: High School diploma or equivalent.
• Attributes: Energetic, accountable, and passionate about the DQ brand.

Working Conditions

• Environment: Fast-paced, requiring work in varied temperature ranges (kitchen and freezer).
• Schedule: Often requires flexible hours, including nights and weekends.

Benefits:

50% employee discounts

Eligible for bonuses

Flexible schedule

Job advancement opportunities

Free birthday cake on birthday

Eligible for Health Insurance benefits after 90days

Paid Time Off (PTO)