LCSW Care Manager-Population Management

UNC Health; Hillsborough (NC); Hybrid; USD 46,000 - 66,000; Full time

Job summary

UNC Health in North Carolina seeks an LCSW Care Manager embedded at two clinics in Hillsborough and Mebane. The Social Worker - Behavioral Health II will provide psychotherapy, conduct assessments, and develop patient-centered care plans to support long-term health goals.

You will collaborate with an interdisciplinary team to address behavioral health needs and assist patients in navigating care. You will document services for billing, monitor progress, advocate for patients, and support

Qualifications

• MSW is required and LCSW licensure is expected.
• Strong knowledge of mental health conditions and evidence-based treatments.
• Experience documenting and billing for behavioral health services.

Responsibilities

• Provide individual, group, and family psychotherapy.
• Conduct biopsychosocial assessments.
• Develop patient-centered care plans integrating medical, psychological, and social needs.
• Facilitate referrals to psychiatric evaluations and community resources.
• Coordinate care and ensure smooth transitions to reduce hospital use.
• Monitor progress and adjust care plans as needed.
• Advocate for patients within the healthcare system and community.
• Maintain confidentiality and adhere to ethical guidelines.

Skills

Mental health knowledge

Assessment skills

Counseling skills

Interdisciplinary collaboration

Empathy & compassion

Time management

Confidentiality & ethics

Education

Master's Degree in Social Work

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Join our Population Management team and make a meaningful difference in patients’ lives through integrated behavioral health services, Annual Wellness Visits, and preventive care. As an LCSW Care Manager, you’ll build trusted relationships with patients, address behavioral health needs, support long-term health and wellness goals, and help patients navigate care beyond the traditional office visit.

*This position is for a LCSW embedded onsite into two clinics, one in Hillsborough and one in Mebane.

Summary: A Social Worker - Behavioral Health II is an integral member of the healthcare team, providing comprehensive support and services to patients and their families. They play a vital role in promoting mental, emotional, and social well-being. The Clinical Social Worker - II is responsible for a range of duties, including independent psychotherapy, billing for services, conducting assessments, developing patient-centered care plans, facilitating resources, monitoring progress and evaluation, advocating for patients, actively listening to their concerns, respecting individuality, and building trust.

Responsibilities

1. Psychotherapy: Provide individual, group, and family psychotherapy to patients to address their emotional, psychological, and social needs. Utilize evidence-based therapeutic techniques and interventions to promote positive change and enhance overall well-being.
2. Documentation and Billing for Services: Accurately document and bill for services rendered in compliance with insurance and regulatory requirements.
3. Assessments: Conduct comprehensive biopsychosocial assessments to evaluate patient needs and identify any barriers to their overall functioning. This includes assessing their support systems, coping mechanisms, mental health conditions, and psychosocial factors.
4. Patient-Centered Care Plans: Collaborate with the healthcare team and the patient to develop individualized care plans that address their unique needs, goals, and preferences. These plans should integrate medical, psychological, and social aspects of care to ensure a holistic approach. Plans should facilitate optimal patient care transitions to avoid unnecessary hospitalizations or emergency department utilization.
5. Resource Facilitation: Connect patients and their families with community resources, mental health services, support groups, and other relevant programs. This includes assisting with referrals for psychiatric evaluations, medication management, and coordinating care with other providers.
6. Crises Management: Identify possible or actual patient/family crises, provide crisis intervention and emotional support, and creates and facilitates effective plans for resolution.
7. Progress Monitoring & Evaluation: Continuously monitor and evaluate the progress of patients' care plans to assess their response to interventions, measure outcomes, and make necessary adjustments. Collaborate with the healthcare team to ensure appropriate follow-up and continuity of care.
8. Advocacy: Advocate for patients' needs within the healthcare system and the community. This involves ensuring access to appropriate treatment, facilitating communication between patients and their healthcare team, and addressing any barriers or concerns that may impact the patient's well-being.
9. Active Listening: Engage in active listening to understand patients' experiences, concerns, and emotions. Provide a safe and non-judgmental space for patients to express themselves, and offer empathy, validation, and support.
10. Respect for Individuality: Recognize and respect the unique values, beliefs, and cultural backgrounds of each patient. Tailor interventions and support to align with their individual needs and preferences, taking into account their cultural, social, and spiritual backgrounds.
11. Building Trust: Build trust-based relationships with patients and their families by demonstrating empathy, confidentiality, and professionalism. Foster open communication, collaboration, and a therapeutic alliance.
12. Actively participates in meetings, problem solving, goal setting, quality improvement and patient satisfaction initiatives. Identifies and appropriately escalates quality improvement opportunities.

Other Information

Other information:

Education Requirements

• Master's Degree in Social Work

Licensure/Certification Requirements

• Licensure or certification as a Clinical Social Worker (LCSW)

Knowledge/Skills/and Abilities Requirements

• Knowledge of mental health conditions, diagnostic criteria, and evidence-based treatment modalities
• Strong assessment and diagnostic skills
• Excellent counseling and interpersonal skills
• Ability to collaborate effectively as part of an interdisciplinary team
• Empathy, compassion, and cultural sensitivity
• Strong organizational and time management skills
• Ability to maintain confidentiality and adhere to ethical guidelines
• Proficiency in billing and documentation procedures

Job Details

Legal Employer: NCHEALTH

Entity: Health Alliance

Organization Unit: Pop Health Care Management

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$33.37 - $47.97 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Hillsborough

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.