LCR Counselor

Navy Federal Credit Union; Winchester (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

Navy Federal Credit Union in Winchester, VA seeks an experienced collections professional to recover charged-off accounts across consumer, credit card, and mortgage portfolios.

You will review automated systems, negotiate repayment plans, counsel debtors, and coordinate with attorneys to seize assets when necessary, ensuring compliance with regulations.

Qualifications

• Must apply credit and collection principles to recover charged-off loans.
• Ability to negotiate repayment arrangements with debtors.
• Strong written and verbal communication skills.

Responsibilities

• Review information in collection systems and determine actions to recover.
• Determine reasons for non-payment and establish repayment arrangements.
• Counsel debtors and co-makers to enable repayment and compliance.

Skills

Credit & Collection principles

Debt negotiation

Communication skills

Analytical reading

Regulatory knowledge

Microsoft Office

Tools

Collection systems software

Word processing

Spreadsheet software

Job description

Overview

To recover consumer, credit card, and mortgage accounts charged against the Regular Reserve, security items, and accounts receivable items charged to Other Losses.

Responsibilities

• Reviews and analyzes the information in various automated collection systems (e.g., collection notes, co-maker information, collateral and demographic data) and determines appropriate action to take to effect recovery.
• Determines reason for non-payment, works with debtors, co-makers to establish an equitable repayment arrangement.
• Counsels, advises, and assists debtors and co-makers in the handling of their financial affairs to enable them to repay NFCU.
• Negotiates repayment with appropriate parties.
• Corresponds with debtors using letters generated by the automated collection systems.
• Provides information to Correspondence Branch for preparation of correspondence to debtors, co-makers, attorneys, etc., in an effort to collect debts.
• Follows up on broken payment promises to ensure debtors adhere to their commitments.
• Locates assets of debtors who refuse to make arrangements to repay NFCU.
• Retains attorneys to obtain court judgment to seize assets and effect recovery.
• Contacts attorneys to obtain updates on legal accounts and maintains a list of collection attorneys.
• Recommends the repossession of collateral, release of titles and NFCU's lien.
• Approves the seizure of funds in share accounts and settlement offers within authorized limits when it is in NFCU's best interest or recommends alternative action to upper management.
• Maintains a chronological record of information developed and action taken on the automated collection systems.
• Makes changes and updates to automated systems (e.g., debtor addresses, account status changes).
• Resolves credit bureau disputes, assigns accounts to collection agencies and recommends the recall of accounts from agencies for reassignment to the LCR Counselor.
• Reviews list of payments to ensure that the automated collection systems reflect the proper crediting of payment received from debtors.
• Calculates finance charge, cost of collection, attorney's fees and the waiver of balances on settled accounts.
• Assists the Data Control, General Accounting, Credit Card Support, and Credit Card Services Branches to balance the various automated collection systems with the charged-off accounts general ledgers.
• Keeps informed on developments and changes in federal and state regulations, and DoD directives (e.g., legal precedents, invasion of privacy and harassment decisions, Regulation Z, the Uniform Commercial Code, and various state and federal truth-in-lending legislation).
• Determines trends in charged-off loans and recommends changes in lending policies and operational procedures.
• Acts as Custodian of the Records, signs affidavits, and appears as witness in courts throughout the United States.
• Performs other duties as assigned or appropriate.

Qualifications

• Significant years of experience obtained in the collection of delinquent loans
• Ability to independently apply credit and collection principles and practices to collect charged off loans, including enforced collection
• Ability to quickly read, comprehend and analyze written material
• Ability to exercise assertiveness, self-confidence and initiative
• Ability to deal tactfully and effectively with individuals in difficult situations
• Thorough knowledge of credit and collection laws
• Effective interpersonal, verbal and written communication skills
• Computer skills including familiarity with word processing and spreadsheet software

Desired Qualifications

• Thorough knowledge of NFCU policies, practices and procedures
• Familiarity with the various automated collection systems utilized by NFCU

Additional Information

Hours

• Monday - Friday, 9:00AM - 5:30PM CST

Locations

• 5550 Heritage Oaks Dr. Pensacola, FL 32526
• 820 Follin Ln. Vienna, Virginia 22180
• 141 Security Drive Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* FORTUNE 100 Best Companies to Work For 2026* Yello and WayUp Top 100 Internship Programs 2025* Computerworld Best Places to Work in IT 2026* Most Loved Workplace - America's Top Most Loved Workplaces 2025* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America 2026* Military Times 2025 Best for Vets Employers* Forbes 2026 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2026 Handshake Early Talent Award* Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026From Fortune Magazine. 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.