Lawrence Branch - Assistant Branch Manager

Metro Credit Union; Pennsylvania; On-site; USD 65,000 - 82,000; Full time

Job summary

Metro Credit Union is seeking an Assistant Branch Manager at the Lawrence Branch in MA. You will lead daily operations, coach the team, resolve member issues, and uphold security and accuracy while supporting branch growth.

Reporting to the Regional Retail Leader, this onsite role emphasizes hands-on leadership, member guidance, and collaboration with Branch Manager and colleagues to deliver excellent service and branch performance.

Qualifications

• High school diploma or equivalent.
• At least four years of retail customer service experience.
• Ability to provide day-to-day guidance to employees and work independently when needed.
• Strong member service, communication, problem-solving, attention to detail, and computer skills.
• Ability to work onsite five days per week, travel occasionally to other branches, move throughout the branch, and carry up to 50 pounds.

Responsibilities

• Day-to-day branch leadership when the Branch Manager is unavailable.
• Consistent, welcoming member service and effective issue resolution.
• Employee scheduling, training, coaching, and support.
• Operational accuracy, cash controls, security, confidentiality, and daily-work review.
• Member needs conversations, product guidance, referrals, and branch sales support.
• Open and close the branch and keep operations organized and secure.
• Balance cash, vaults, order cash, and provide transaction approvals within authority.
• Process member transactions and protect confidential information.
• Review daily work for accuracy and required documentation.
• Attend branch management and sales meetings and support branch goals.

Skills

Member service

Communication

Problem solving

Attention to detail

Computer skills

Education

High school diploma or equivalent

Associate degree (business or related)

Job description

Reports To: Regional Retail Leader

Work Model: Onsite

Location: Lawrence Branch

People Manager: No

Why This Role Exists

The Assistant Branch Manager helps turn a busy branch into a trusted, well-run place where members receive thoughtful guidance and employees have the support to do their best work.

Working closely with the Branch Manager, you will help lead daily operations, coach the team, solve member issues, protect operational standards, and contribute to branch growth. This is a hands-on leadership opportunity for someone ready to expand their banking knowledge and make a visible impact on members, employees, and branch performance.

What You’ll Own

• Day-to-day branch leadership when the Branch Manager is unavailable

• Consistent, welcoming member service and effective issue resolution

• Employee scheduling, task coordination, training, coaching, and support

• Operational accuracy, cash controls, security, confidentiality, and daily-work review

• Member needs conversations, product guidance, referrals, and branch sales support

What You’ll Do

• Open and close the branch and help keep daily operations organized, secure, and ready for members.

• Create schedules, assign work, coach employees, and support Sales & Service Representatives and Sales & Service Supervisors.

• Resolve member concerns by identifying the root cause, explaining options clearly, coordinating the appropriate correction, and following through.

• Balance individual work, vault cash, recyclers, and ATMs; order and distribute cash; and provide transaction approvals and system overrides within assigned authority.

• Process member transactions, respond to questions about Metro policies and procedures, and protect confidential member information.

• Conduct needs-based conversations, open consumer deposit accounts, support consumer loan applications, communicate application status, and make effective referrals to retail partners.

• Review daily work for accuracy, required documentation, signatures, security clearances, and account-opening standards.

• Monitor assigned member contact events, support timely closure, attend branch management and sales meetings, and complete other responsibilities as needed.

Success Looks Like in 12 to 18 Months

• The branch operates smoothly and securely, including during periods when the Branch Manager is unavailable.

• Employees receive clear direction, practical coaching, and reliable support throughout the workday.

• Member concerns are handled professionally, accurately, and with appropriate follow-through.

• Cash, transaction, account-opening, and documentation controls are completed consistently and accurately.

• Member needs conversations lead to useful solutions and appropriate referrals that support branch goals.

• You are a dependable leadership presence who communicates well, adapts to changing needs, and helps strengthen teamwork.

You’ll Love This Role If...

• You enjoy being visible, hands-on, and connected to both members and employees.

• You like solving problems, making sound decisions, and taking ownership through resolution.

• You can balance service, sales, coaching, accuracy, and risk awareness in a fast-moving environment.

• You communicate clearly, welcome feedback, and help others succeed.

• You want to grow as a retail banking leader while making a direct impact in the community.

AI Expectations

Use approved AI tools, when appropriate, to improve the clarity and consistency of routine communications, organize information, and support preparation. Protect member and employee confidentiality, follow Metro policies, verify outputs, and keep human judgment central to every decision.

Required Qualifications

• High school diploma or equivalent.

• At least four years of retail customer service experience.

• Ability to provide day-to-day guidance to employees and work independently when needed.

• Strong member service, communication, problem-solving, attention to detail, and computer skills.

• Ability to work onsite five days per week, travel occasionally to other branches, move throughout the branch, and carry up to 50 pounds. The role also includes frequent computer use and periods of stationary work.

Preferred Qualifications

• At least two years of supervisory experience.

• Previous banking or credit union experience.

• Associate degree in business administration or a related field.

Why Metro

At Metro Credit Union, branch leadership is personal and practical. You will help members navigate important financial needs, support employees as they build their skills, and contribute to a team that values communication, service excellence, teamwork, sound judgment, dependability, quality, job knowledge, and adaptability.

Benefits, Hybrid Eligibility, and Compensation

This position is not eligible for visa sponsorship.

Our Benefits

We believe great work starts with supporting our people. That's why we offer a competitive and well-rounded benefits package designed to support your health, financial well-being, career growth, and work-life balance. From medical, dental, and vision coverage to retirement savings, paid time off, learning opportunities, and employee wellness resources, we invest in helping our employees thrive both at work and beyond.

Ready to Make an Impact?

At Metro Credit Union, we believe our employees are our greatest asset. We are committed to creating a work environment where you can thrive professionally while maintaining work-life balance. From comprehensive benefits and competitive compensation to opportunities for growth and development, we invest in your success. Join a team where your work makes a real difference in protecting our members and strengthening our community.

About Metro Credit Union

Metro Credit Union is the largest state-chartered credit union in Massachusetts, with $3.4 billion in assets. Metro provides a full range of financial products to more than 200,000 members in Barnstable, Bristol, Essex, Franklin, Hampden, Hampshire, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester counties in Massachusetts, and Cheshire, Hillsborough, Merrimack, Rockingham, and Strafford counties in New Hampshire. Metro is the credit union of choice for employees at over 1,200 companies through its Metro@work program.

Founded in 1926, Metro currently operates branch offices in Boston, Burlington, Chelsea, Dorchester, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, Tewksbury, and West Roxbury. Metro is also a Juntos Avanzamos ("Together We Advance") designated credit union, an honor given to financial institutions for their commitment to serving and empowering Hispanic and immigrant consumers. Metro was recently named among the most charitable companies in Massachusetts by the Boston Business Journal; voted Top Credit Union in Banker & Tradesman's Best of 2025 awards; and recognized as one of America's Best Regional Banks and Credit Unions in 2025 by Newsweek. Learn more at MetroCU.org.