Law Firm Intake Specialist

Albers & Associates; Timonium (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Performance bonuses

PTO

Job summary

Albers & Associates, headquartered in Timonium, MD, is seeking a Law Firm Intake Sales Rockstar who thrives on people, relationships, and helping clients seeking legal services. The role focuses on empathetic outreach, intake calls, and scheduling appointments while managing multiple tasks in a fast-paced environment.

Training provided and opportunities for growth exist within the firm. The position emphasizes a results-driven mindset, strong ethical standards, and a passion for helping others

Qualifications

• Strong communication and ethical character.
• Ability to handle emotionally difficult client situations.
• Experience in intake or sales is a plus.

Responsibilities

• Guide prospective clients through the intake process.
• Ask clarifying questions to assess needs and urgency.
• Follow up with leads to schedule appointments and maintain relationships.

Skills

Honesty

People connection

Empathy

Multitasking

Call handling

Curiosity

Ownership

Job description

Law Firm Intake Sales Rockstar

Are you passionate about helping people?

Can you enthusiastically connect with people in person and over the phone?

Have you learned how to ask for appointments from people that have called you and shown a strong interest in the company you work for?

Do you have the desire to follow up with people that need help?

Can you imagine going to work every day knowing that you're making a positive difference?

Are you just DONE working in a job that offers poor pay, no future grow, unreasonable duties, and poor managers?

…….if you answered YES, then we are looking for you!

Job Description

We are looking for a results driven, rising superstar to join our fast moving team of Law Firm Intake Specialists. The idealcandidate thrives on people, relationships, and helping others in need of legal services.

When our prospective clients call us for help, they're often going through an emotionally difficult period. Our Intake Specialists provide our potential clients the ultimate experience. It requires the right combination of communication skills, empathy, and ability to ask and clarify the situation.

Required Soft Skills

• Honesty is critical and good ethical character is essential
• Love connecting with people
• Passionate about helping others
• Ability to manage multiple tasks in a fast-paced environment
• Treats a 4:30 call on Friday with the same care and compassion as one on Monday morning
• Exceptional curiosity
• Ownership mindset

Bonus Qualifications

• Inbound sales experience is a plus
• Experience in Intake for other law firms
  

Benefits of Working at Albers & Associates

• We provide a comprehensive training program
• New technology & cutting edge software
• Cross train within departments and upward mobility
• Training included on all areas of marketing and legal business
• Brand new 16,000 sq foot office

Benefit Details

• Health insurance
• 401(k) retirement plan
  
• Performance bonuses, total comp target $90K plus
• PTO

About Albers & Associates

Albers & Associates was founded by Ross Albers in 2015 from his dining room table in Westminster, MD. We'll be celebrating our 11th anniversary in March!

Albers & Associates moved to our headquarters in Timonium, MD in January 2025. We value our strong, unified company culture because we believe the best work is done together. We are building a culture: a place where people become leaders and where people grow.