Laundry Attendant

LBA Hospitality; Winston-Salem (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

LBA Hospitality is seeking a Laundry Attendant to maintain the cleanliness of the laundry and facilities and to support guest service in a courteous, professional manner. This on-site role requires standing for long periods and the ability to lift and move items as needed.

The associate will follow LBA standards of friendly hospitality, manage linen supplies, and assist with housekeeping duties as required. Advancement paths include Room Attendant and Guest Services roles within the hotel.

Qualifications

• Prior housekeeping experience preferred
• High school diploma or equivalent

Responsibilities

• Receive and sort soiled linens and terry.
• Treat stained linen when applicable and salvageable; maintain records of damaged linen and alert supervisor when removal is required.
• Operate washers and dryers as manufacturer intended; clean lint traps and request maintenance as needed.
• Fold clean terry and linen and stock shelves and storage rooms.
• Maintain a clean and organized work area.
• Know emergency procedures and respond to guest requests promptly.
• Maintain a crisp, professional appearance daily with grooming and uniform standards.
• Other duties as assigned as needed.

Skills

Inventory logs

Guest service

Laundry procedures

Team player

Education

High school diploma or equivalent

Job description

Description

Provides excellent guest service in an efficient, courteous, professional manner; following LBA standards of friendly hospitality while adhering to guidelines and procedures. Maintains the laundry and appropriate facilities in a clean and orderly manner. This position is responsible for the cleanliness of the laundry, as well as, the usage and organization of supplies.

Provides excellent guest service in an efficient, courteous, professional manner; following LBA standards of friendly hospitality while adhering to guidelines and procedures. Maintains the laundry and appropriate facilities in a clean and orderly manner. This position is responsible for the cleanliness of the laundry, as well as, the usage and organization of supplies.

PREREQUISITES

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

• Prior housekeeping experience in lodging, housing, hotels, hospitals, or care facilities preferred
• High school diploma or equivalent
  

Summary Of Essential Job Functions

• Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for eight hours, bend, stretch, reach, crawl, and kneel.
• Must be able to see and hear.
• Must be able to communicate with other associates and/or guests.
  

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge

• Proper handling of linens, terry and other supplies while keeping sanitation and cost controls in mind.
• Laundry room procedures.
• Safety and security measures. Report or correct any hazardous conditions observed immediately.
• Guidelines for Training Checklist for proper procedures.
• Through knowledge of materials, supplies and equipment used in the housekeeping department.
  

Skills

• Work within productivity standards.
• Must be organized to maintain logs and inventories as scheduled.
• Assist with guest issues, being professional and maintaining a hospitable caring attitude.
• Follow laundry procedures in the company systematic fashion.
  

Abilities

• Must be able to work alone, without direct supervision AND as a team member.
• Comply with all standards.
• Be able to multi task, remain service centric.
• Communicate professionally with guest and co-workers.
• Effectively communicate with guests and co-workers via various methods to include: messages and communication log books.
• Must be able to learn/use computer systems necessary to perform daily tasks to include: Quore, Hotel Effectiveness, etc.
• Must be able to exercise discretion to maintain guest privacy.
  

Specific Responsibilities

• Receive and sort soiled lines and terry.
• Treat stained linen when applicable and salvageable. Maintain records of damaged or stained linen and terry and alert supervisor when damage is beyond treatment and linen must be removed from inventory.
• Operate washers and dryers as manufacturer intended to include: cleaning lint traps, wiping outside of machines, requesting maintenance assistance for repairs, etc.
• Fold clean terry and linen followed by stocking shelves and storage rooms.
• Maintain a clean and organized work area.
• Have a thorough knowledge of emergency procedures.
• Respond to guest requests and inquiries immediately.
• Maintain a crisp, clean and professional appearance daily adhering to grooming and uniform standards.
• Other duties as assigned, of which the associate is capable of performing
  

Working Conditions/Special Requirements

• This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
• Standing, walking for long periods of time while maintaining a friendly professional image.
• May be required to work any day/shift, including weekends
  

POSITIONS FOR POSSIBLE ADVANCEMENT

• Room Attendant
• Guest Services Representative
• Food and Beverage positions
  

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.