Laundry Attendant

Tru by Hilton Wilson; Wilson (NC); On-site; USD 24,000 - 36,000; Full time

Job summary

Tru by Hilton Wilson is seeking a Laundry Attendant to perform laundry duties and assist with housekeeping tasks as needed. You will support the front desk in fulfilling guest service requests and ensure rooms and public areas are cleaned to brand standards.

Responsibilities include operating laundry equipment safely, stocking supplies, and maintaining a clean, organized laundry and back-of-house environment while adhering to Opal’s standards and hotel policies.

Qualifications

• High School diploma or higher-level education preferred.
• Willing to work evenings and flexible hours.
• Must wear a prescribed uniform and maintain personal cleanliness.

Responsibilities

• Operate laundry equipment per manufacturer’s recommendations and standards.
• Handle, fold and stack clean linens safely and neatly.
• Inform Executive Housekeeper of any malfunctions or safety issues.
• Clean guest rooms and replenish supplies to standard before sale.
• Maintain cleanliness of laundry area and stock room inventory.

Education

High School diploma or higher-level education preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Laundry Attendant

Wilson, NC, US

3 days ago Requisition ID: 1644

Laundry Attendant

Reports to – Facilities Manager

What’s the job?

As a Laundry Attendant – you’ll properly and efficiently perform all laundry duties and perform housekeeping duties when required. You’ll be responsible for properly and efficiently perform evening cleaning activities of the Hotel’s facilities, including routine cleaning of guestrooms, public areas, back of the house and laundry operations. In addition, you’ll support the front office in delivering on guest service requests.

Laundry Operations

• Maintain and perform laundry operations in accordance with Opal’s training and standards.
• Maintain a clean and organized environment in the laundry room.

Cleaning

• Guest Rooms: Clean guest rooms, thoroughly, efficiently, and ready for sale, in accordance with Opal’s training and standards.
• Supplies & Amenities: Replenish guest room supplies and amenities in cleaned rooms in accordance with Opal’s standards.
• Public Areas: Clean public areas, thoroughly, efficiently, and as assigned or required by the supervisor in accordance with Opal’s training and standards.

Profit

• Effectively support the control and management of all laundry operational expenses including labor, overtime, supplies etc., and seek and suggest cost saving strategies. Participate in controlling daily costs per occupied room (CPOR) for all housekeeping and laundry activities.

Quality

• Guest Service: Work closely with the housekeeping staff to ensure that the hotel meets/exceeds Opal’s and brand standards for guest satisfaction.
• Guest Requests: Satisfy all guest requests in accordance with Opal’s training and standards.
• Communication: Politely greet and acknowledge all guests and hotel associates as encountered.

Safety & Security

• Laundry: Perform all laundry functions in a safe and sanitary fashion and without jeopardizing personal, associate or guest health, safety or security.
• Cleaning: Perform all cleaning functions in a safe and sanitary fashion and without jeopardizing personal, associate or guest health, safety or security.
• Emergency: In case of an emergency, strictly follow Opal’s and security training and protocol.

Leadership

• Leading: Motivate and support housekeeping team members and be accountable in achieving set goals.
• Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Opal’s Standard Operating Procedures.

Requirements

• High School diploma or higher-level education preferred
• Willing to work the evening shift and flexible hours.
• Must wear appropriate uniform as prescribed by Opal’s policy.
• Must maintain personal cleanliness

Specific Responsibilities

• Have a good understanding of all laundry operating procedures.
• Operate the laundry equipment in accordance with the manufacturer’s recommendations and Opal’s training and standards.
• Handle, fold and stack clean linens in a safe, sanitary and organized fashion in accordance with Opal’s training and standards.
• Promptly inform the Executive Housekeeper of any malfunctions in the laundry room equipment or any safety issues.
• Keep track of laundry room supplies and chemical inventory and alert the Facilities Manager of potential shortages.
• Be knowledgeable of room types and standards for supplies.
• Clean and sanitize guest rooms, replenish supplies and amenities, inspect, and report rooms ready for sale to the front desk all in accordance with Opal’s training and standards.
• Inspect rooms with Opal’s check list before releasing for sale.
• Open and close rooms as required for maintenance and timely and properly report maintenance requirements.
• Follow all existing and new laundry and housekeeping policies and procedures.
• Maintain public areas clean, attractive, safe and presentable at all times.
• Maintain cleaning supplies and the cleaning cart in a safe, organized and presentable fashion.
• Comply with and honor the laundry work schedule.
• Follow the company appearance and uniform policy.
• Perform and be accountable for delegated responsibilities and duties.
• Inform the Executive Housekeeper of any unique situations, or unusual developments in the laundry or housekeeping operations.
• Ensure the prompt and systematic servicing of all guest requests.
• Be willing and able to work any shift and fill in when other employees are not able to work their scheduled shift.
• Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.
• Well-groomed and professional appearance.
• Willing to take responsibility and accountability.
• Willing to work on weekends and holidays if required.
• Consistent and congruent.
• Pleasant personality.

Performance Standards

Performance shall be measured by the following :

• Budgeted minutes per room cleaned (MPRC)
• Guest Service Representative Inspection scores.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.