Launch Readiness Orchestration Lead

ApplyMint; California (MO); On-site; USD 110,000 - 152,000; Full time

Job summary

Mercury, a fintech company, is seeking an Operations Readiness Program Manager to operationalize and continuously improve the systems that keep Customer Support aligned, prepared, and informed through constant change.

You’ll partner with Support, Product, Risk, Engineering, and Enablement to ensure launches, tooling updates, and process changes are introduced thoughtfully and executed smoothly, with clear documentation and enablement resources for teams.

Qualifications

• 3-5 years of experience in operations readiness, support operations, enablement, program management, or similar operational roles within SaaS, fintech, or technology environments.
• Experience coordinating cross-functional initiatives across multiple teams.
• Demonstrated judgment in prioritizing competing operational work and making thoughtful tradeoffs in fast-moving environments.
• Experience improving operational processes and documentation.
• Strong written and verbal communication skills for clear, actionable updates.

Responsibilities

• Coordinate operational readiness activities across customer support impacting initiatives, ensuring launches, tooling changes, and process updates are implemented smoothly.
• Partner cross-functionally with Support, Product, Risk, Engineering, and Enablement teams to align on operational requirements early and reduce downstream support friction.
• Own recurring operational readiness motions and communications for Customer Support, including weekly change updates, launch coordination, and stakeholder alignment across support impacting initiatives.

Skills

Cross-functional coordination

Operational readiness

Process improvement

Communication

Data analysis

Tools

Zendesk

Linear

Salesforce

Google Sheets

SQL

Job description

Mercury, a fintech company, is seeking an Operations Readiness Program Manager to operationalize and continuously improve the systems that keep Customer Support aligned, prepared, and informed through constant change.

You’ll partner with Support, Product, Risk, Engineering, and Enablement to ensure launches, tooling updates, and process changes are introduced thoughtfully and executed smoothly, with clear documentation and enablement resources for teams.