Last Mile Delivery Manager

Empire Auto Parts; Orlando (FL); On-site; USD 85,000 - 125,000; Full time

Job summary

Empire Auto Parts, LLC is seeking a seasoned Last Mile Delivery Manager to lead and optimize the final leg of our delivery operations across multiple regional locations. You will drive efficiency, reduce costs, and ensure on-time, damage-free deliveries to our customers.

You will leverage routing software, telematics, and data analytics to monitor performance, collaborate with carriers and internal teams, and implement continuous improvements in a fast-paced aftermarket environment.

Qualifications

• Bachelor's degree in business administration, logistics, or a related field.
• Proven experience as a Logistics Manager in the aftermarket auto parts industry.
• Strong knowledge of last mile delivery and regulatory requirements.

Responsibilities

• Develop and implement last mile delivery strategies to enhance efficiency and customer satisfaction.
• Collaborate with carriers and 3PLs to optimize the delivery network.
• Optimize route planning considering traffic and delivery windows.
• Use tracking systems for real-time visibility and control.
• Establish KPIs to measure performance and drive improvements.
• Coordinate with procurement, warehouse, and customer service teams.
• Ensure quality, timely, and damage-free deliveries; resolve customer issues.
• Maintain compliance with transportation regulations.
• Develop and manage budgets for last mile operations.

Skills

Leadership

Logistics management

Telematics

Data analytics

Team motivation

Communication

Education

Bachelor's degree

Tools

Telematics software

Analytics tools

Routing software

Job description

About UsEmpire Auto Parts is a leading, fast growing provider of aftermarket collision automobile parts to primarily independent body shops, multi-shop operators, and dealer-operated body shops across more than 25 states throughout the Northeast, Mid-Atlantic and Southeast regions. Founded in 1985 and headquartered in Totowa, NJ, the company has over 50 locations and employs over 900 team members.DepartmentDeliveryJob SummaryWe are seeking a skilled and experienced Last Mile Delivery Manager to join our dynamic team in the aftermarket auto parts industry. The Last Mile Delivery Manager will be responsible for overseeing and optimizing the delivery operations, specializing in last mile delivery. The primary responsibility will be to optimize and oversee the final stage of the supply chain, ensuring timely and efficient delivery of products to end customers. The ideal candidate will possess strong leadership skills, in-depth knowledge of logistics management practices, and a passion for driving continuous improvement.Supervisory ResponsibilitiesDelivery Drivers, Driver Leads, Driver SupervisorsDuties/Responsibilities• Last Mile Strategy: • Develop and implement last mile delivery strategies to enhance efficiency, reduce costs, and improve overall customer satisfaction. • Analyze market trends and technological advancements to stay ahead in last mile logistics.• Network Optimization: • Collaborate with transportation providers, carriers, and third-party logistics partners to establish and maintain a reliable last mile delivery network. • Optimize route planning, considering factors such as traffic, delivery windows, and fuel efficiency.• Technology Integration: • Leverage logistics technology, such as route optimization software and tracking systems, to enhance real-time visibility and control over the last mile operations.• Performance Monitoring: • Establish key performance indicators (KPIs) to measure and evaluate last mile delivery performance. • Regularly analyze data to identify areas for improvement and implement corrective actions.• Collaboration with Stakeholders: • Work closely with cross-functional teams, including procurement, warehouse, and customer service, to ensure seamless coordination between different stages of the supply chain. • Build strong relationships with suppliers, carriers, and vendors to optimize collaboration and address any challenges.• Quality Assurance: • Implement quality control measures to ensure accurate and damage-free deliveries. • Address and resolve any customer complaints or issues related to the last mile delivery process.• Regulatory Compliance: • Stay updated on relevant regulations and compliance standards related to transportation and last mile delivery. • Ensure all operations adhere to legal requirements and industry standards.• Cost Management: • Develop and manage budgets for last mile delivery operations. • Identify cost-saving opportunities while maintaining service quality.Required Skills/Abilities• Bachelor's degree in business administration, logistics, supply chain management, or a related field. Relevant work experience may be considered in lieu of a degree.• Proven experience as a Logistics Manager or in a similar role within the aftermarket auto parts industry preferable.• Strong knowledge of logistics management principles, practices, and regulations.• Proficiency in telematics systems, analytics tools, and logistics management software.• Excellent problem-solving and decision-making abilities.• Exceptional organizational and time management skills.• Effective communication and interpersonal skills to collaborate with various stakeholders.• Ability to lead and motivate a team, providing guidance and support.• Detail-oriented with a strong focus on accuracy and attention to detail.• Knowledge of vehicle maintenance and repair procedures is highly desirable.Personal/Professional Attributes• Strong leadership qualities with the ability to influence and inspire a team.• Proactive and results-oriented mindset, consistently seeking opportunities for improvement.• Adaptable and capable of thriving in a fast-paced, dynamic environment.• Ethical and accountable, maintaining high standards of integrity.• Analytical and data-driven approach to problem-solving.• Customer-focused mindset, committed to delivering exceptional service.Physical RequirementsTravel Requirements25% mostly to regional satellite locationsCommitment to DiversityEmpire Auto Parts is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.