Laser Field Service Engineer - Installation & Support

Amada; Austin (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

AMADA AMERICA, INC. is seeking a Customer Support Engineer – Laser for its Regional Office. This role involves installation, field service, and ensuring customer satisfaction for laser cutting machines, with and without automation.

Regular travel is required, and a strong focus is on safety and documentation. The candidate should have knowledge of mechanical, electrical and hydraulic systems and be proficient with tools, meters, and Windows OS.

Qualifications

• Knowledge of mechanical, electrical and hydraulic systems.
• Ability to use hand tools, volt/ohm meters and oscilloscopes.
• Working knowledge of computers and Windows OS.

Responsibilities

• Complete all aspects of the installation.
• Follow up with proper departments to ensure customer satisfaction.
• Complete service reports, expense reports and technical documentation weekly.

Skills

Mechanical systems

Electrical systems

Hydraulics

Hand tools

Volt/Ohm meter

Oscilloscope

Windows OS

Written communication

Verbal communication

Interpersonal skills

Teamwork

Initiative

Attention to detail

Self-motivation

Job description

AMADA AMERICA, INC. is seeking a Customer Support Engineer – Laser for its Regional Office. This role involves installation, field service, and ensuring customer satisfaction for laser cutting machines, with and without automation.

Regular travel is required, and a strong focus is on safety and documentation. The candidate should have knowledge of mechanical, electrical and hydraulic systems and be proficient with tools, meters, and Windows OS.