Large Loss Inside Property Contents Adjuster - Remote

Allstate; United States; Teletrabalho; USD 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Licensing Sign-on Bonus

Total Rewards benefits package

401K/pension

Resumo da oferta

Allstate is seeking an Inside Property Contents Adjuster to handle contents claims virtually from New York or New Jersey. You will investigate coverage, write damage estimates with advanced video tools, and negotiate settlements while guiding customers through a fast, fair claims process.

We value empathy, clear communication, and the ability to work independently from home. Prior experience with Xactimate and property claims is preferred for this role.

Qualificações

• Residency within New York or New Jersey required.
• 4+ years of experience using Xactimate for complex contents estimating.
• Experience handling property insurance claims.
• Bachelor's Degree required.

Responsabilidades

• Handle contents claims virtually from New York or New Jersey.
• Conduct coverage investigations to ensure policy is applied correctly.
• Use advanced video technology to collaborate with onsite vendors for damage estimates.
• Communicate empathetically with customers and guide them through the claim process.
• Negotiate settlements following standard methodologies.
• Coordinate with structure adjusters for holistic claim handling.
• Leverage data and analytics to tell a story and influence decisions.

Conhecimentos

Contents claims experience

Customer service oriented

Negotiation

Investigation

Communication skills

Independent work from home

Formação académica

Bachelor's Degree

Ferramentas

Xactimate

Descrição da oferta de emprego

Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

A day in the life of an Inside Property Contents Adjuster: New York or New Jersey

• You will be handling contents claims virtually.
• Handle escalated claims files that have complex contents.
• Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
• You will be using advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate.
• Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner.
• Negotiate claim settlements with customers in accordance with business unit standard methodologies.
• Coordinate with structure adjusters to ensure holistic handling of the claim file.
• Use data and analytics to tell a story and influence decision making.

You'll wear a few hats that will require a level of experience:

• The Customer Service Expert -you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always.
• The Investigator - you'll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator - you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator - You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver -you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder - you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Preferred Qualifications:

• Residency within New York or New Jersey.
• Have 4+ years of experience using estimating software like Xactimate for complex contents estimating.
• Previous experience handling property insurance claims.
• Bachelors Degree.
• Value providing an effortless customer service experience.
• You enjoy the ability to work independently starting your day from home.
• View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions.
• Are organized and able to multi-task in a fast-paced environment.
• Are known for clear and professional communication - both written and verbal.

Notice of Licensing Requirement:

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire. If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Sign On Bonus:

You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License. Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.

Allstate Benefits:

Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you'll enjoy a Total Rewards package that includes:

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and progra