Large Loss Field Claim Resolution Specialist, Property

Liberty Mutual Insurance; Riverside (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Liberty Mutual is seeking a Senior Field Property Claim Resolution Specialist, Large Loss, to lead investigations of severe property losses and determine coverage for dwellings and related structures. You will inspect sites, appraise repairs, and coordinate with Liberty's contractor network to move claims forward with limited supervision.

The role requires handling high-exposure cases, mentoring peers, and potentially stepping into catastrophe duties.

Qualifications

• Advanced knowledge of claims handling procedures.
• Knowledge of homeowner policy coverages.
• Experience handling high-complexity claims.
• Licensing requirements may apply.
• Completion of advanced property training.
• Bachelor’s degree or equivalent with 7+ years experience.

Responsibilities

• Investigate high-severity property losses, determine coverage and adjust the claim.
• Manage a pending of complex, high-exposure claims with minimal supervision.
• Inspect loss sites in person and write appraisals for repairs.
• Independently scope large losses and partner with network contractors.
• Certify and re-inspect Liberty-referred contractors as needed.
• Walk policyholders through coverage and coordinate emergency repairs.
• Coordinate vendors, emergency crews and living arrangements.
• Spot suspicious losses and support SIU investigations.
• Step into catastrophe duty when needed, including CAT fieldwork.
• Mentor team members and assist claims manager.

Skills

Negotiation skills

Customer service

Communication skills

Analytical skills

Computer skills

Licensing ability

Education

Bachelor's degree or equivalent experience

7+ years related experience

Job description

Description

Senior Field Property Claim Resolution Specialist, Large Loss

When a policyholder's home is unlivable, they need more than a claim number - they need someone who knows exactly what to do next. That's you.

Description

Senior Field Property Claim Resolution Specialist, Large Loss

When a policyholder's home is unlivable, they need more than a claim number - they need someone who knows exactly what to do next. That's you.

As a Senior Field Claim Resolution Specialist, you'll take on Liberty Mutual's most complex property losses, often severe damage that leaves a family unable to stay in their own home. You'll investigate the loss, determine coverage, scope the damage on-site and guide policyholders through every step of getting back on their feet, all with minimal oversight and a high degree of trust in your judgment.

Reliable attendance and full engagement during training aren't optional here - they're the foundation everything else is built on. Show up, lean in and you'll be ready for what this role asks of you.

• Level of position offered will be based on skills and experience at manager discretion*

Location:

• Ideal candidate will reside in the Los Angeles, Inland Empire or San Diego area. 75% travel required.

What You'll Do

• Investigate high-severity property losses, determine coverage and adjust every aspect of the claim to the dwelling and other structures.
• Manage a pending of complex, high-exposure claims with minimal supervision
• Inspect loss sites in person, write appraisals for dwelling repairs and issue payment to policyholders where possible
• Independently scope large losses and partner with Liberty's network contractors throughout the appraisal process
• Certify and re-inspect Liberty-referred contractors and independents as needed
• Walk policyholders through coverage, help them itemize damages and coordinate emergency repairs and additional living arrangements
• Coordinate vendors, contractors, emergency repair crews, cleaning services and replacement providers, to keep recovery moving
• Spot suspicious losses, recommend SIU referrals and support SIU's investigation when called on
• Step into catastrophe duty when needed, which may include supporting CAT operations, overseeing quality control on independents and troubleshooting high-profile cases (heavy travel included for CAT fieldwork)
• Mentor property team members as a technical resource, and step in for your claims team manager when needed

Ideal Experience Includes

• 4+ years experience handling complex property claims

Why Liberty Mutual

You'll work with real independence on some of the toughest claims we see, backed by a team that trusts your expertise and a company that's spent over a century helping people move forward after loss. If you're ready to bring your skills to the moments that matter most, we'd love to have you.

Qualifications

• Requires an advanced knowledge of claims handling procedures, and a full working knowledge of claims operations and procedures.
• Knowledge of coverages provided within various homeowner policies.
• Demonstrated ability to handle claims of the highest complexity and exposure. Prior contracting experience preferred.
• Effective negotiation skills.
• Ability to effectively and independently manage workload while exhibiting good judgment.
• Proven ability to provide exceptional customer service.
• Strong written/oral communication and interpersonal skills.
• Computer skills with the ability to work with multi-faceted systems, and analytical skills.
• Completion of advanced property training required.
• The capabilities, skills and knowledge required is normally acquired through Bachelor’s Degree or equivalent experience and at least 7 years of directly related experience.
• Ability to obtain proper licensing as required.

About Us

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco