Large Loss Contents Property Adjuster – Field Estimating – Columbus,OH

VetJobs; Columbus (OH); In loco; USD 60.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Licensing sign-on bonus

Company car

Mileage reimbursements

Descrizione del lavoro

Allstate in Columbus, OH is seeking a Coordinated Property Adjuster to handle escalated contents damage, review coverage, and work with onsite vendors. The role requires empathetic customer service, strong investigation skills, and the ability to negotiate settlements.

The position involves regular training and licensing requirements, with potential sign-on incentives and a company car where applicable. Ideal candidates will have at least 3+ years of property claims experience, a valid driver's

Competenze

• Residency in Columbus, OH area is preferred.

Mansioni

• Handle escalated contents damage claims and coordinate with on-site vendors.
• Conduct a thorough coverage investigation to ensure policy was applied correctly.
• Negotiate claims settlements with customers and third parties per standard methodologies.
• Maintain timely, accurate documentation in the claims system and communicate with customers throughout the process.

Conoscenze

Active Listening

Communication

Critical Thinking

Customer Service

Empathy

Multitasking

Negotiation

Time Management

Working Independently

Xactimate

Formazione

High School/GED

Strumenti

Xactimate

Descrizione del lavoro

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

A day in the life of a Coordinated Property Adjuster, and what it takes to do the job!

• Handle escalated claims files involving complex contents damage.
• Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
• Use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate.
• Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner.
• Negotiate claim settlements with customers in accordance with business unit standard methodologies.
• Coordinate with structure and ALE adjusters to ensure holistic handling of the claim file.
• Use data and analytics to tell a story and influence decision making.

If offered the role, you will go through virtual training. You will receive ongoing support, mentoring and coaching as you develop your career.

You’ll wear a few hats that will require a level of experience:

• The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always.
• The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained in. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Schedule:

Monday – Friday; 8 am – 5 pm with rotational weekend duty, Saturday or Sunday.

This role involves taking care of customers in their times of need. As a result, you must be willing to work some weekend and extended hours if necessary.

Auto req ID

485586BR

Minimum Education Required

High School/GED

Additional Qualifications/Responsibilities

Preferred Qualifications:

• Reside in Columbus, OH area.
• 3+ years of previous experience handling property insurance claims preferred.
• Have prior experience using estimating software like Xactimate for complex contents estimating.
• Value providing an effortless customer service experience.
• You enjoy the ability to work independently in the field or from your home office.
• View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions.
• Are organized and able to multi-task in a fast-paced environment.
• Are known for clear and professional communication – both written and verbal.

Required Qualifications:

• Required to have a valid driver's license and willingness to travel as part of the job requirements.
• Residency within the posted location is mandatory for this role.

You’re provided with comprehensive training:

The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work.

Ongoing training opportunities for continuous improvement happen regularly on the job.

Notice of Licensing Requirement:

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser licensewhich includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.

If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment.

Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Sign On Bonus:

• You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.

Company Car:

Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

Skills:

Active Listening, Communication, Critical Thinking, Customer Service, Empathy, Multitasking, Negotiation, Time Management, Working Independently, Xactimate

Compensation:

ompensation offered for this role is $62,000 – $117, 000 and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

The candidate(s) offered this position will be required to submit to a background investigation.

City*

Columbus

State*

Ohio

Job_Category

Claims

Job Code

Ins Insurance

Affiliate Sponsor

AllState

Salary Range

$60,000-$75,000