Language Access Supervisor

Hugh Chatham Health, Inc.; Winston-Salem, Northern (NC, KY); Hybrid; USD 52,000 - 79,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

FSA

Family benefits

Retirement plans

Educational assistance

Job summary

Advocate Health is seeking a senior leader to manage Language Access and Interpreting Services in the Wake Area. You will lead staffing, ensure quality and patient experience, and provide expertise in complex interpretation cases, while coordinating with hospital departments.

The role requires 5+ years in medical interpretation, certification (CMI) within 1 year, and strong managerial and HR capabilities in a healthcare setting.

Qualifications

• Professional command of bilingual medical terminology including anatomy and physiology, diagnostic process, treatment, prevention and health education models.
• Knowledge of ethics of medical interpreting per NCIHC guidelines.
• Ability to oversee interpreters in difficult messages including end-of-life scenarios.
• Strong human relations and communication abilities.
• Basic computer skills.
• Ability to use video interpreting techniques.

Responsibilities

• Maintains staffing of Medical Interpreter caregivers with productivity, quality and patient experience standards.
• Monitors interpreter utilization and directs staff and agency interpreters.
• Provides expertise in complex cases and serves as resource for interpretation policies.
• Communicates with interpreter leadership to optimize patient flow and care.
• Investigates complaints and suggests improvements.
• Maintains in-service programs for interpreters and clinical staff.
• Provides medical interpreting services as needed.
• Complies with laws governing medical interpreting in healthcare.
• Handles HR duties including coaching, performance reviews, hiring decisions and promotions.

Skills

Medical terminology

Ethics knowledge

Crisis management

Communication skills

Basic computer skills

Video interpreting

Education

Advanced training in interpretation

Job description

11604 Enterprise Corporate - Language Services

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

This leader will be responsible for Language Access and Interpreting Services Wake Area

Pay Range

$38.20 - $57.30

Candidate should have leadership experience and ability to maintain proper staffing of Medical Interpreters as well as experience in a medical environment performing medical verbal and written interpretation.

Experience Required

Typically requires 5 years of experience in a medical environment performing medical verbal and written interpretation and translation, leading and prioritizing staff work, and acting as a resource to staff on complex cases.

Knowledge, Skills & Abilities Required

• Possesses professional command of bilingual medical terminology, including anatomy and physiology, diagnostic process, treatment, prevention and health education models.
• Possesses knowledge concerning the ethics of medical interpreting as outlined by the National Council on Interpreting in Healthcare (NCIHC).
• Ability to work in challenging situations to oversee the work of interpreters involved in issues of delivering difficult messages including death and dying.
• Excellent human relations and communication skills necessary.
• Basic computer skills.
• Ability to utilize video interpreting techniques.

Major Responsibilities

• Maintains proper staffing of Medical Interpreter caregivers, including the development and maintenance of productivity, quality and patient experience standards.
• Monitors utilization of interpreter services and provides work direction to staff and agency interpreters as necessary.
• Provides expertise in complex cases involving end of life issues, difficult family situations, domestic violence, and problem-solving difficult cases. Serves as a resource for interpretation, education and implementation of policies and procedures.
• Maintains a direct line of communication with the medical interpreter leadership and staff, dispatchers and other hospital/clinic departments to assure the optimum in patient flow and patient care.
• Identifies and participates in the resolution of interdepartmental problems and recommends changes as defined by observed trends. Investigates patient, family, physician, nursing, and/or hospital staff complaints and responds to suggestions in a timely manner.
• Establishes and maintains in-service programs for medical interpreters as well as clinical staff working with medical interpreters.
• Provides medical interpreting services for patients as needed.
• Adheres to all federal, state and local laws and regulations governing the practice of medical interpreting in healthcare.
• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age‑specific needs, and to provide the care needed as described in the department's policies and procedures. Age‑specific information is developed further in the departmental job standards.

Licensure, Registration, And/or Certification Required

Medical Interpreter (CMI) certification issued by The National Board of Certification for Medical Interpreters needs to be obtained within 1 year.

Education Required

Advanced training beyond High School that includes the completion of an accredited or approved program in.

Physical Requirements And Working Conditions

• Must wear protective clothing (i.e., lead aprons, isolation gowns, protective eyewear) when necessary.
• Position requires travel. May be exposed to road and weather hazards.
• Exposed to a normal office environment.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well‑being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full‑time, part‑time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third‑largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value‑based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.