Landscape Account Manager

Greenwise; Milwaukee (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) + matching

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Greenwise is hiring a Client Relationship Manager in Milwaukee to serve residential and commercial clients. The CRM will be the main contact, estimating and proposing landscape programs, coordinating with operations, designers, and crews to ensure high-quality service.

You will manage seasonal maintenance and snow programs, renew contracts, and grow client relationships in a fast-growing, sustainability-focused landscape company. In-person role requiring own vehicle.

Qualifications

• The CRM acts as main point of contact and manages landscape needs and programs.
• Excellent communication with clients, sales, and operations is essential.
• Ability to estimate, propose, and manage small projects is required.

Responsibilities

• Initial consultations, proposal presentation, and follow up meetings.
• Manage existing clients across seasons and renewals.
• Develop seasonal maintenance, turf, and snow programs.
• Handle annual contract renewals for landscape and snow programs.
• Communicate with clients during and after proposals.
• Meet crews to start jobs as scheduled.
• Site checks for quality assurance on maintenance and projects.
• Collaborate with designers to convert projects to maintenance.

Skills

Sales mindset

Communication skills

Time management

Organizational skills

Team collaboration

Problem solving

Outdoor/environment passion

Attention to detail

Bilingual EN/ES

Tools

Microsoft Office

Aspire

Job description

Join the Greenwise team and grow your career as a Landscape Account Manager!

Greenwise is a fast-growing, sustainability-focused landscape and lawn care service provider. We were founded in 2007 and have grown to provide a full landscape service offering to both residential and commercial clients. Today, we have three locations in Evanston, IL, Chicago, IL, and Milwaukee, WI with 110 team members across our branches. Our company continues to grow significantly as homeowners and property owners turn towards sustainable, organic, and battery-powered landscape services. We are adding talented professionals to our team in 2024.

Greenwise is seeking to hire a Client Relationship Manager (CRM) to serve our Milwaukee clients. We are proud of our innovative approach to sustainable landscaping and work to be on the cutting edge of the lawn and landscape industry. If you are looking to form strong relationships work clients and colleagues, do meaningful work you take pride in, and join a company with a culture rooted in teamwork, we'd love to hear from you.

Position Overview

A Greenwise CRM is the main point of contact for our clients. In this role, you would manage and sell all aspects of a property owner's landscape needs including turf care, regular maintenance, and enhancement work. CRMs work with our operations department and horticulture manager; estimate, propose, and manage small projects; and act as liaisons between our clients and crews to ensure our services are delivered with the highest quality. An ideal candidate for this role is passionate about the environment, has a strong knowledge of lawn care and horticulture, and possesses excellent communication skills.

The CRM will work closely with the Sales Manager, Client Relationship Administrators (CRA), Landscape Designers, and the operations team for sale and execution of programs and projects.

At the start of this role, we envision this individual working collaboratively with and across departments as part of the initial onboarding process. This will include training and on-site experience with sales, operations, administration, and other aspects of the company's day-to-day operations. This could involve selling, estimating, supervising, and in certain cases, assisting crews with field work where needed.

The primary tasks and responsibilities of this role will include:

• Initial consultations, proposal presentation, and follow up meetings
• Manage existing clients, both in green and snow seasons
• Development of seasonal programs, including maintenance, turf, and snow removal
• Annual contract renewals for landscape and snow programs
• Client communication during and after proposals are presented
• Meeting crews to start jobs as they are scheduled
• Site checks for quality assurance on maintenance accounts and projects
• Working with designers to convert projects clients to maintenance programs and vice versa

Below are the technical and job-specific skills that an ideal candidate will bring to this role:

• Thorough understanding of the Greenwise services
• Basic knowledge of plant pathology and treatment options
• Insect identification and knowledge of treatment options
• Basic understanding of drainage and grading
• Competence in all Microsoft Office programs
• Willingness and ability to learn new software and estimating (e.g. Aspire)
• Bilingual (English/Spanish) is preferred but not required

Below are the qualities that an ideal candidate will bring to this role:

• A sales-driven mentality for growth and development
• Goal-oriented
• Strong communication skills, both written and verbal
• Strong time management and organizational skills
• Passion for outdoor spaces and the environment
• Strong focus and detail-oriented approach to every task
• Ability to set and meet reasonable deadlines
• Ability to function in a fast-paced environment with changing schedules, deadlines, and priorities
• Positive, energetic attitude and ability to work collaboratively within a team
• Ability to problem solve and research solutions when not immediately known
• 401(k) + matching
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

This is a full-time, in-person role. The CRM is expected to provide their own vehicle for sales appointments and commuting. Mileage will be reimbursed at the IRS standard mileage rate.