Landlord Liaison

Madisonhealth; La Crosse (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

The Landlord Liaison position supports Couleecap’s mission by engaging with local landlords, promoting the Landlord Liaison Program, and coordinating housing options for clients within the Coulee Collaborative to End Homelessness. The role emphasizes outreach, relationship-building with landlords, and facilitating housing placements through programs such as TBRA and Section 8.

Strong knowledge of housing programs, landlord-tenant law, and community collaboration is required, along with excellent

Qualifications

• Bachelor’s degree in Business/Management, Real Estate or related field preferred; minimum associate degree considered.
• Minimum 25–48 months experience in real estate, property management, communications, or with vulnerable populations.
• Ability to read and interpret documents; ability to write routine reports and speak before groups.

Responsibilities

• Maintain knowledge of local rental landscape, landlord-tenant law, and subsidized housing programs.
• Attend local case conferencing meetings to coordinate housing placements with service providers.
• Promote and market the Landlord Liaison Program through materials and community presentations.
• Build relationships with landlords and facilitate lease negotiations and tenant interactions.
• Maintain inventory of available units with detailed information and manage a centralized hotline for landlords.

Skills

Knowledge of landlord-tenant law

Subsidized housing programs

Outreach and relationship-building

Communication skills

Microsoft Word/Access/Excel/Outlook

Education

Bachelor’s degree in Business/Management or Real Estate

Associate degree in Business/Management or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

JOB SUMMARY:

The Landlord Liaison uses a specialized body of knowledge, skills, and experience in coordinating the Landlord Liaison Program. This position’s primary focus is to conduct outreach activities and to build strong, effective relationships with local private market, subsidized and income-based housing landlords. Additionally, the position will create an inventory of available units that can be used with various housing programs within the Coulee Collaborative to End Homelessness (Rapid Rehousing, Tenant Based Rental Assistance (TBRA), Permanent Supportive Housing, Section 8 or Mainstream Housing Vouchers).

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following.

• Supports and upholds Couleecap’s mission to fight poverty and promote self-sufficiency for individuals by helping to identify needs, mobilize resources, and provide quality services.
• Maintain knowledge of local rental landscape, landlord-tenant law, and subsidized housing programs. Demonstrate the knowledge of the local social services system and the ability to effectively work with local agencies who are providing homeless services. Work collaboratively with all agencies to ensure effective communication and problem solving.
• Attend local case conferencing meetings to ensure up to date knowledge of individuals and families who are homeless and who are attempting to secure housing. Coordinates with local service providers including Housing Navigators and Case Managers to select or locate the most appropriate unit based on need and availability.
• Promote and market The Landlord Liaison Program using various printed materials, community presentations and other public information and educational activities. Conduct outreach activities for the purpose of developing and maintaining a robust Landlord Liaison Program.
• Coordinates landlord and tenant Fair Housing, Landlord Tenant Law, education sessions and helps support Rent Smart programming and classes.
• Oversees TLRO interns.
• Builds strong partnerships with landlords who offer units with affordable rents. Build relationships with landlords and create positive interactions with case managers and tenants. Engage in lease negotiations.
• Develops and maintains tools for landlords to provide availability of units. Manages a centralized hotline for landlords with concerns about tenants needing assistance, leasing availability or having questions about housing program vouchers. Assists with mediation of landlord/tenant disputes, helping to advocate for the landlord and assist them with a positive experience with the program.
• Hosts landlord recruitment events.
• Maintains inventory of available units with detailed information on size, location, cost, background check preferences.
• Maintains knowledge of possible incentive programs for landlords such as weatherization, lead-based paint, or rehabilitation loans and grants, and/or manages any CCEH incentive programs. Connects landlords to incentive programs.
• Reports data on number and type of units made available, used to house clients transitioning out of homelessness or needing to relocate due to affordability or other factors.
• Ability to understand, appreciate, and interact with people from all cultures or belief systems.
• All other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Preferred educational requirements are bachelor’s degree in Business/Management, Real Estate or related field desired. Minimum of an associate degree in Business/Management or equivalent experience will be considered. Minimum of 25 to 48 months previous experience in dealing with real estate, property management, communications, and/or vulnerable populations.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to compute rate, ratio, and percent; and draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Access to reliable, licensed, insured driver and transportation.

OTHER SKILLS and ABILITIES

Ability to use Microsoft Word, Access, Excel, and Outlook. Must possess the ability to complete multiple tasks accurately and efficiently and respond to a wide variety of requests from multiple staff members. Knowledge of standard office procedures. Ability to display poise and tact in contacts with public and staff. Ability to follow confidentiality requirements.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.