Lakeside Guest Experience & Operations Specialist

Torsap Thai Kitchen; Granville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Opportunities for growth and promotion

Employee discounts on accommodations,d

Access to resort amenities and Recrea

Fun and supportive work environment

Job summary

Wildwood Resort and Marina in Granville, TN is seeking enthusiastic hospitality team members to deliver outstanding guest experiences across our lakeside property. Join a dynamic team supporting front desk, housekeeping, food and beverage, and marina services, with a focus on safety, guest satisfaction, and collaboration.

Weekend and holiday flexibility is required, with opportunities for growth in a supportive environment.

Qualifications

• High school diploma or equivalent; hospitality training preferred.
• Previous hospitality or customer service experience is a plus.
• Excellent communication and interpersonal skills.
• Strong work ethic in a fast-paced environment.
• Flexibility to work weekends and holidays.
• Ability to lift and carry up to 50 lbs.
• Passion for outdoor activities and love of water is a plus.

Responsibilities

• Provide outstanding customer service to guests, ensuring a memorable stay.
• Assist with front desk, housekeeping, food and beverage, and marina services.
• Maintain cleanliness and organization in all areas of the resort and marina.
• Respond promptly and professionally to guest inquiries and requests.
• Support team members and work collaboratively to achieve common goals.
• Follow safety protocols and procedures to ensure a safe environment for guests and staff.
• Perform other duties as assigned by management.

Skills

Communication skills

Interpersonal skills

Strong work ethic

Flexibility to work weekends/holidays

Ability to lift up to 50 lbs

Hospitality/customer service mindset

Outdoor/water enthusiasm

Education

High school diploma or equivalent

Hospitality training preferred

Job description

Wildwood Resort and Marina in Granville, TN is seeking enthusiastic hospitality team members to deliver outstanding guest experiences across our lakeside property. Join a dynamic team supporting front desk, housekeeping, food and beverage, and marina services, with a focus on safety, guest satisfaction, and collaboration.

Weekend and holiday flexibility is required, with opportunities for growth in a supportive environment.