Lagrange_AGM

Workstream; Angola (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Dairy Queen is seeking an experienced Store Manager to oversee daily store operations, supervise staff, and drive profitability while ensuring an outstanding customer experience. The role requires hands-on leadership, strong communication with staff and customers, and meticulous attention to stock, budgets, and safety standards.

The ideal candidate will manage budgets, monitor financial performance, and supervise recruiting, training, and staff development to maximize sales and store efficiency.

Qualifications

• Experience in retail or hospitality management preferred.
• Strong communication and leadership abilities.
• Ability to manage budgets, stock, and staff scheduling.

Responsibilities

• Oversee daily store operations and staff supervision.
• Manage budgets and financial performance.
• Maintain stock levels and pricing controls.
• Lead customer service to ensure a high-quality shopping experience.
• Recruit, train, and appraise staff; motivate team to meet targets.
• Ensure compliance with safety and health regulations and company policies.

Skills

Commercial awareness

Confidence

Resourcefulness

Organizational skills

Teamworking skills

Verbal communication

Numerical skills

Excellent IT skills

Enthusiasm

Executive skills

Problem-solving

Showing initiative

Setting a good example

Job description

Main Responsibilities of a Store Manager

• Responsible for every aspect of everyday supervision of store outlets
• Responsible for resources management
• Takes care of stock, staff, and sales management

Store Manager Job Description

We are looking for an experienced and skilled store manager with remarkable skills, who will run a store effectively and with attention to detail.

Our store manager candidates are required to be in constant contact with the staff and customers. They need to be able to ensure their staff provides the highest quality customer services and monitor the overall financial performance of the store.

The responsibilities of a store manager are to greet the staff and customers, provide them with what they need, give intelligent recommendations and suggestions, build customer and brand trust, assist the staff with anything they need and make sure the customers have a great shopping experience.

More importantly, a perfect store manager candidate should be reliable, accommodating, courteous, and friendly to ensure that the customers are fully satisfied.

Responsibilities of a Store Manager

• Recruiting and appraising staff
• Training and supervising staff
• Managing budgets
• Maintaining financial and statistical records
• Dealing with customer complaints and queries
• Overseeing stock and pricing control
• Maximizing profitability and productivity
• Motivating staff to meet sales targets
• Setting sales targets
• Ensuring compliance with safety and health regulations
• Preparing promotional displays and materials
• Liaising with management
• Taking care of promotional prospects, benefits, and salaries of their staff
• Providing opportunities for staff advancements

Store Manager Job Requirements

• Commercial awareness
• Confidence
• Resourcefulness
• Organizational skills
• Teamworking skills
• Verbal communication skills
• Numerical skills
• Excellent IT skills
• Enthusiasm
• Executive skills
• Problem-solving skills
• Showing initiative
• Setting a good example

Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That's why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It's what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant