Job Title: Laboratory Technician Level 1 or 2Department: LaboratoryBusiness Unit: Herb PharmReports To: Laboratory ManagerLocation: WilliamsJob Type: Full TimeFLSA Status: Non-ExemptPay Range: Lab Tech 1 $19.00 to $21.00 per hourLab Tech 2 would be $22 to $25 per hour.At-Will EmploymentHerb Pharm is an ‘At-Will’ employer. Nothing in this job description should be interpreted as an employment contract.Job SummaryThis position conducts analytical testing for botanical raw material, in-process bulk material, and finished goods. Testing must adhere to established laboratory methods to ensure conformance to specifications. This position assists with quality control and is responsible for performing the required testing needed to achieve production schedule goals.Depending on experience and qualifications, candidates will be hired at either the Level I or Level II designation.Candidate Level DeterminationThis position may be filled at either a Laboratory Technician 1 or Laboratory Technician 2 level. The level will be determined based on the candidate’s education, technical expertise, depth of laboratory experience, and demonstrated ability to perform advanced responsibilities such as method development, cross-functional collaboration, and project leadership. Candidates meeting minimum qualifications may be considered for Level 1, while those with broader experience, advanced technical skills, and demonstrated initiative may be considered for Level 2.Essential Functions - All LevelsReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Ensure routine laboratory tests are performed and reported properly within established turnaround times.Thoroughly and accurately complete all required documentation with attention to detail.Perform analytical testing using HPTLC, GCMS, GCFID and the preventive maintenance of associated instruments.Ensure optimal operation of laboratory equipment by collaborating with laboratory team in monitoring and performing preventive maintenance as scheduled tasks are due.Complete all company required training and department activity reports as requested.Prepare reports for Quality Management Team, as directed.Assist others with projects as assigned and share ideas on process improvement with the Quality Management Team and others, as directed.Maintain a safe work environment through adherence to companywide safety protocols.Additional Responsibilities by LevelLaboratory Technician IPerform testing following established methods and standard operating proceduresAssist team members with assigned projects and processSupport Quality Management Team reporting as directedFocus on accuracy, consistency, and achieving testing KPIsLaboratory Technician II(Includes all Level I responsibilities, plus:)Conduct research & development testing and assist with method development and investigationsCollaborate with chemists and management on process improvements and problem-solving effortsLead or independently execute assigned projects and improvement initiativesCoordinate third-party testing submissions and results trackingPrepare Certificates of Analysis (CoAs) for batch releaseAssist with equipment troubleshooting and coordinate external service support as neededCross-train in microbiology laboratory to provide operational backupKey Performance Indicators (KPIs)Level 1Meet 95% of assigned testing deadlines.Complete all testing documentation with 95% accuracy.Assist laboratory staff on projects as needed.Level 2Meet 95% of testing deadlinesMeet 100% of assigned project deadlinesDemonstrate cross-functional capability (e.g., microbiology backup)Working ConditionsWork Environment: On-site laboratory workTravel Requirements: NonePhysical Demands: May require standing in a laboratory environment for four to six hours of an eight-hour shift.QualificationsRequired Education and ExperienceLaboratory Technician 1Education: High School Diploma or equivalent GED.Experience: Three years of related experience and training in a quality and/or laboratory setting.Equivalent combination of education and experience.Laboratory Technician 2Education: Bachelor’s degree in Chemistry, Biochemistry, Life Sciences, or related field preferred/requiredExperience: 3+ years of laboratory experience with demonstrated technical proficiency Experience in analytical testing and familiarity with herbal or botanical testing preferredKnowledge & Skills – All LevelsAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, botanical guides, plant identification manuals, and governmental regulations.Ability to write reports, business correspondence, and procedure manuals.Ability to effectively present information and respond to questions from groups of managers. Strong attention to detail, with solid knowledge of grammar and punctuation, ability to proofread accurately and consistently.Proficient in MS Office SuitesDifferentiating Skills (Level II)Experience with method development and R&D testingStrong troubleshooting and problem-solving capabilityAbility to lead projects and work more independentlyCross-functional collaboration and mentorship capability