Laboratory Support Services Supervisor - Phlebotomy - Lima Medical Office Building 750 W High

Bon Secours Mercy Health; Lima (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision coverage

Paid time off

Tuition assistance

Job summary

Bon Secours Mercy Health seeks a Laboratory Support Services Supervisor – Phlebotomy in Lima, OH to coordinate phlebotomy and support workflows. The role ensures regulatory compliance and excellent customer service within a busy laboratory environment.

The supervisor will lead staffing, onboarding, and training, while maintaining accreditation standards and efficient operations across the lab. Experience in leadership and phlebotomy is preferred.

Qualifications

• Phlebotomy Certification preferred.
• 5 years in a clinical laboratory setting required.
• Leadership experience in a customer-service environment preferred.

Responsibilities

• Supervises department by coordinating workflows across phlebotomy, processing, specimen transport and customer service.
• Ensures compliance with regulatory and accreditation standards.
• Oversees training, scheduling and timekeeping for staff.

Skills

Active Listening

Service Orientation

Verbal and Written Communication

Coordination

Problem Solving

Customer Service

Leadership

Microsoft Office

Time Management

Laboratory Information Systems

Phlebotomy

Scheduling

Hiring and Onboarding

Accreditation Standards

Education

High School Diploma/GED

Associates, Medical Technology or related science

Tools

Microsoft Office

Laboratory Information Systems

Phlebotomy Collection Software

EKG knowledge

EMG knowledge

Job description

About UsAs a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Mercy HealthAbout UsAs a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. Laboratory Support Services Supervisor - Phlebotomy - Lima Medical Office Building 750 W High Summary Of Primary Function/General Purpose Of Position The Supervisor Lab Support Services supervises the department by coordinating workflows related to all aspects of laboratory support services to include processing, phlebotomy, specimen transport, supply distribution, patient registration, and customer service. They ensure compliance with regulatory and accreditation standards. Essential Job Functions

• Utilizes working knowledge of procedures and theories in all areas of responsibilities.
• Hires, onboards, and administers disciplinary actions of staff as needed.
• Completes schedule and manages timekeeping.
• Implements policies and procedures as relates to specific area.
• Oversees training and orientation of staff.
• Maintains standards of accreditation for their area.
• Performs regular discussion on priorities and performance to staff via touch bases, check-ins, etc.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification Phlebotomy Certification (preferred) Education Education High School Diploma/GED (required) Associates, Medical Technology or a related science (preferred) Work Experience 5 years experience in a clinical laboratory setting (required) Previous experience in a leadership position in customer service environment (preferred) Experience With EKG (preferred) If supervising phlebotomy, 3 years phlebotomy experience (required) Training None Working Conditions Periods of high stress and fluctuating workloads may occur May be exposed to physical altercations and verbal abuse May be exposed to high noise levels and bright lights May be exposed to limited hazardous substances or body fluids* May be exposed to human blood and other potentially infectious materials* May have periods of constant interruptions General office environment Required to car travel to off-site locations, occasionally in adverse weather conditions Prolonged periods of working alone Other: Intermittent exposure to fumes and odors

• Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements Lifting/Carrying (0-50 lbs.) 1-33% Lifting/Carrying (50-100 lbs.) 0% Push/Pull (0-50 lbs.) 1-33% Push/Pull (50-100 lbs.) 1-33% Stoop/Kneel 1-33% Crawling 0% Climbing 0% Balance 1-33% Bending 1-33% Sitting 67-100% Walking 1-33% Standing 1-33% Additional Physical Requirements/Hazards Manual dexterity (eye/hand coordination) Perform shift work Maneuver weight of patients Hear alarms/telephone/audio recorder Reach above shoulder Repetitive arm/hand movements Finger Dexterity Color Vision Acuity - far Acuity - near Depth perception Use of latex products Exposure to toxic/caustic/chemicals/detergents Exposure to moving mechanical parts Exposure to dust/fumes Exposure to potential electrical shock Exposure to x ray/electromagnetic energy Exposure to high pitched noises Gaseous risk exposure Other: Patient Population Neonates (0-4 weeks) Infant (1-12 months) Pediatrics (1-12 years) Adolescents (13-17 years) Adults (18-64 years) Geriatrics (65 years and older) Skills Active Listening Ability to discern the thinking of others Service Orientation Verbal and Written Communication Coordination Problem Solving Customer Service Leadership Keyboarding Microsoft Office Telephone Skills Organization Office Machine Operation Time Management Lab Information Systems Courier Software Phlebotomy Collection Software EKG knowledge EMG knowledge Ability to train staff Scheduling and timekeeping Accreditation standards Hiring and onboarding Laboratory Support Services As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Aff… If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]